Hector's Auto Repair

"I will give it 0 stars. This man definitely doesn't have respect for anyone. I took my car to get my ball joints changed, and he told me he would charge me $100 to change the upper and lower for both sides, but that I would have to buy the parts. I thought it was a good deal, so I went and bought the parts. It cost me $120 for just the ball joints for my car, so I took them to him and left the car there. Once the car was ready, I went to pick it up and asked to see the old parts. He only showed me 2 ball joints, and I never thought about it. Two days later, my car was squeaking, so I took it back. He then told me he only changed 2 ball joints. I asked him why since I paid him to change all 4 like he told me. He then said he wasn't sure if all 4 were changed. I asked him to check for me, and he screamed at me and told me to come back in 2 days because he didn't have time.I left and never went back. I took my car to a REAL mechanic and came to find out only 2 out of the 4 were changed. So, that being said, I bought 4 ball joints which cost me $120, paid this man $100 to replace all 4 like he told me he would do, and I ended up getting ripped off. I overpaid him, he stole 2 brand new ball joints, and only changed 2 out of the 4. He is a total rip off. I wonder how many people he does this to; overcharges them and maybe lies about the stuff he replaces. He might not even replace the stuff that needs to be replaced but just charges you for it. He needs to be taken to court and have that business shut down since he doesn't charge or pay taxes for service. So, you can't even get a receipt unless you pay taxes; that's when he will give you one"

"Usually busy foods o k my wife likes it much more than I do"

"Can't say enough good things about him. Been going to Hector for years and have taken several vehicles to him. He's always been straight with me and will even work when others won't."

"Driving through Ft. Smith to take my son to college, his truck broke down on the interstate. Being 7 hours from home and 7 hours to my son’s school, we knew no one who could recommend a good mechanic. Roadside assistance tow truck driver recommended Hector’s. We thought the truck would be in good hands, so we rented a car and finished the trip to my son’s school. After flying back home, I tried to contact Hector repeatedly. We could not get him to answer the phone many times we called. His voicemail box was always full and we could not even leave messages. When we did get in touch with him, he would always tell us there was a lot of work he would have to do and he could never get us an estimate of cost or timeline of completion. After calling Hector regularly for 6 weeks, we finally decided to contact other mechanics in the area. All the mechanics we called were able to give us estimates over the phone or would call us back with estimates. We had one of those mechanics tow the truck from Hector to their shop. No work had ever begun on the truck in the 6 weeks Hector had it. If you need good communication with your mechanic, do not call Hector. If you need your vehicle back in a timely manner, do not call Hector. He may be a good mechanic, but sadly, we cannot verify that. He seemed polite on the times I did get to talk to him, but was just not able to provide us the service we needed."

"Our AC went out while traveling through Fort Smith on a road trip in 98 degree heat. Hector’s was so kind to fit us in fast. They found the problem right away, were able to fix it, and had us back on the road with cold air in about an hour! The price was reasonable too. Really appreciate them. We would highly recommend them!"