Firestone Complete Auto Care

"Keeping this short , sweet and factual. We have a fleet and have used them extensively. I showed up for an oil change at 4:04 PM. I asked for an oil change and the check if there was a nail in one of my tires. Before I was finished speaking an individual there cut me off and told me" not today. That he did not take appointments after 3:30pm" and said so disrespectfully firm ,rudely and walked away. I was able to find another competitor service the truck a few blocks away without issue. Had they stated their position differently in a more customer service way I would have been happy to wait and just transfer to another of our trucks until they could get to it. I don't feel like they probably care but I won't be back and others should be aware of this example of their customer service level and that their published hours are inaccurate or situational."

"Joe tried to explain to me how I should expect to wait 1-2 hours for my appt because “it takes a long time to work on cars, and someone had an appt before yours”. This is the second appt in a row that has not been honored by this Firestone location."

"I was pretty aggravated w the mechanic wandering in 20 minutes late. No apologies. And then he proceeds to stand around chit chatting w the guy that works the desk for at least 5 minutes until I stood up and went to the window and stared at him. Then he finally decided to get to work. Then the guy that worked the desk came in and started talking to me like I'm stupid and don't know the difference between a leak and climate change. I was extremely grateful the mechanic found the crack in my rim. I was moving out of Springdale that day to Memphis. I was 4 and a half hours late getting out of town. The mechanic that thinks the clock works around him was responsible for 30 minutes of that 4.5 hours. You still got a very high score because last time I was there your mechanic actually fixed my A/C. I had been taking it to various mechanics for 2 years by that point. I was really impressed my first time there. Very frustrated the second time. He was young, still figuring out that time isn't replaceable. I have to leave 5 stars because of the A/C repair. The young morning guy isn't worth loosing a whole star over."

"Went in for a scheduled alignment appointment. Waited almost an hour before they even put my car on the rack. Was then told that they couldn't do the alignment because BOTH inner tie rods were "bad" which they determined from hand wiggling the front tires. Boots and joints are not torn or worn, they just automatically assumed that it was the inner tie rods without any further inspection. Was then charged $30 for the wheel wiggle test and they called it an "alignment inspection". Checking for play in your steering is not an alignment inspection. They of course tried to sell me a complete tie rod replacement without really knowing the actual condition of the tie rods. I understand not wanting to do the alignment, but most places would not have charged for work they couldn't do. Most reputable places give free assessments and warn you of costs before service is performed. Not here. At least they only got $30 out of me. Beware and ask lots of questions about costs if you choose to go here."

"I forgot how well run these Firestone store are. The young mechanic is so capable and knowledgeable he fixed our tie rod and test drive it three times before giving it to us. Other staff too are extremely respectful and attentive."