Families Inc. Counseling Services

"After the latest counselor assigned for our son’s in school counseling didn’t show up for months he was assigned another one. The new counselor didn’t believe our son needed counseling anymore. Which we agreed. After my husband told the counselor this, he texted my husband saying “ok, thanks for letting me know”. When I tried to get his ADHD RX refilled for school we where told by the pharmacy that we have to call, after they requested two times with no response on the refill. I called and was told my son was “discharged” months ago. We were not told so we could get a new provider to take over his meds. I understand that’s their policy (I and my husband work in the medical field) the reason I give 2 stars is for the lack of communication. First for a MIA counselor and then for not letting us know our son would no longer be under the Dr’s care for his meds. I will say the front desk Receptionist should get 4 stars. She was as helpful as she could be in the suggestion."

"My son has been coming here for 7 years. He gets discharged all because his therapist Melissa was not doing her job. She was more into getting into my personal business and life than she was into taking care of my son. We never missed an appointment and was up to date on every thing. I now have filed a grievance against them because that was not right at all. We never received a discharge letter and we don't even know the reason to why he was discharged. I would not recommend them to any one!! Soon as your child say something you know he don't' mean they are quick to throw them into a mental hospital and these are babies. Your suppose to be helping them but i see its all for a check. I hope families inc is reading this because yall are no help to no one and i wish they would shut you all down. I wanted to put no stars but i couldn't post until i put one."

"Wish I had read the reviews before I went to this place. I was told that if the need arose it would be recommended that my son go spend some time in a mental health hospital, so I asked if when it was recommended that I had to do it and was told not but if I did not a call would be placed to the dhs hotline. When did we become a nation where we threatened parents, or let someone else tell us what to do with our children. When did we become a nation that locked up little children in a hospital when there has been no crime committed. Your supposed to help children with mental problems not lock them up like a common criminal."

"To say that I had a bad experience at this place would be the understatement of the year. My son was getting counseling there and I was in the waiting room with him and trying to be polite and take my phone call outside. I had gotten several calls so I had gotten up and down quite a few times .again... to try and be polite to the other patients. Next thing I know they call my son back and asked me to step outside for a second to talk to them. When I step outside the police are waiting for me and the office has made the accusation that I was on methamphetamines and refused to let my son out of the building to leave with me. I had to prove to the police that there was nothing going on with me and they had to argue with families Inc. to let my son leave. My husband had to come and pick us up in order for families Inc to release my child to me because they thought I was under the influence. The police talked to me very intensely for quite some time and let me know that for everyone's best interest if my husband could come to get us that would be great so I complied. However the next day my son's counselor showed up at his school pulled him from class and proceeded to tell him that his mother was on methamphetamines and when my son told her no she doesn't know what she's talking about she proceeded to argue with him to the point that he had to walk away. What kind of facility, a mental health facility at that ,would let this happen? I have some mental health issues of my own including ADHD, PTSD,and general anxiety as well as I am bipolar manic depressant. Anyone who knows anything about these disorders will know that sitting still for me is really just not an option and for families Inc to assume that I was on drugs is just the most unprofessional thing I've heard of in a very very long time. I would not suggest them to anyone ever. I wouldn't give them even one star but in order to post this I had to."

"Their offices have changed and the waiting area is much nicer. The office staff have been incompetent and rude for the majority of our time with them (5/6 yrs). They can't keep a psychiatrist. Some have even been through video but you still have to go to the office. The only reason we stayed this long is because the therapist was amazing but she left. Thus far, I haven't been that impressed with the new one. Unfortunately, this seems to be a social work issue accross the board. One of my children goes to Pinnacle Point and therapists are great but everything else is severely lacking."