Massage Envy

"Great experience, massage was very relaxing & I would definitely recommend & return to this location."

"I just wanted to thank Morgan and Marissa for helping me tonight. The online booking system had double booked an appointment slot and initially, upon arrival, it looked like I was out of luck. Marissa went out of her way (while at home) to troubleshoot and coordinated with Morgan to move my appointment time. I ultimately received an AMAZING massage from Jessica, who is an incredibly talented therapist. Thank you for your help in turning around this experience to make it a positive one! I would definitely return."

"I've been going here for 2-3 years now. The first 16ish months were awesome - 5 stars! Loved the esthetician, great work, consistent, best thing ever! She left and things were never the same. I tried the new person and didn't have a great experience. I decided to give them another shot a few months later and it got a little better. In the last 5 months I've been canceled on/not scheduled correctly on 3 separate occasions. They are typically booking months out for facials so by this time I had gone over two month without being seen. The last time it happened I asked to be refunded my last remaining credit. They refused, even after escalating my consistently bad experience to the district manager. As an apology each time they offered me a free enhancement on my next visit. Every reschedule attempt there were no notes to be found. Having to use my last credit, I booked online with the 4th new person I'd seen, for a 60 min facial. The facial was super rough, not relaxing, performed no extraction, and ended after 35 minutes. I will not be returning and highly recommended you find another place of business with better customer service."

"It takes at least a month for me to get into this location. My second appointment now has been canceled the day before. FYI Massage Envy Eagan, I don’t go for a spa day. I go because I’m in PAIN."

"Having a membership is a terrible experience. We have always booked our every other week appointments out for 3 months, well in advance. At least once a month we recieve notification that yet another therapist has left, or is changing their schedule and every time it's our problem to solve, rather than Massage Envy. This last time the therapist left immediately and went to the Savage location - so we could follow her there....? I agree with the other reviews - don't sign up for a membership- it's nothing but a headache and they are always seemingly fully booked out for months. The managers response gives the feeling they really don't care if they keep your business and I should just "let them know if we'd like to take our business elsewhere""