AAA Coon Rapids

"I have never been ghosted by a sales person before….. horrible customer service! I was looking to bundle car insurance and mobile home insurance with a company that has competitive rates. I went online to get a quote and it was kinda confusing so I called their customer service line and was informed that they do not offer mobile home insurance. No harm no foul…. I know not every company does. About a week later I get a call from Arielle at the Coon Rapids AAA and just explained what happened. Arielle said she worked with another company for mobile home insurance and could get me a quote, I thought that was awesome and gave her my email so we could communicate while I was at work and then I could get her all the info she needed. The first 3 days she was super responsive with a couple questions I had and then I did hear anything for a few days. I was on a time crunch to make a decision so I also called her direct number…. I got no call or email back…. Super weird!!! Like a week later I called the Coon Rapids office and was told that she was working and would give me a call back when she was finished with a customer she was with. The auto insurance rates were good so I was extremely interested in the mobile home quote! I think she wasn’t able to get the mobile home quote and instead of communicating that to me she ghosted me! If this is the kind of customer service this location has I would not do business with them… even if they can save you money!"

"Pleasant, knowledgeable staff. Found out my membership goes a lot further than I knew it did. Will more than likely stop in again."

"Super disappointing! After taking time to find a AAA Travel Agent, having never used AAA Travel before but assuming I'd get a deal being a member, I scheduled a meeting to discuss my plans for a family trip. Well not only did I have to call and remind them to send me details on the trip, the details I received were not what we discussed at all! For whatever reason the agent decided to add 4 extra days to the trip because they thought the price was better. While Priceline, Travelocity, or pretty much any other travel website gave me a better deal for $2k - $3k less! Guess I'll just do the work myself. Thanks for nothing!"

"One of the best AAA offices in the Twin Cities area. The staff there are friendly and efficient. They handle both Insurance and travel but don't have a travel store. They also have a the AAA maps and I order my TripTiks there."