Hampton Inn Hot Springs

"Worst hotel room of my life. Whatever you do, don’t let them put you in room 121. Sounded like elephants walking over the ceiling until late at night. Obviously no sound proofing. Workout room right next door, so by about 5:30, the noise of running on the treadmill. Again, no sound barrier."

"I stayed here on 02.09.24 and everything was great. Clean rooms and it was quiet. The few staff people I interacted with were all great. Special shout out to Miss Peggy helping the guests with breakfast - she was fantastic! Thank you."

"Stayed here on a pass through trip. It was clean and well appointed. The breakfast was well stocked and very clean. Would stay again if ever passing through."

"I gave this hotel two stars because the staff was very nice and welcoming. However, my sister and I were so disappointed with the cleanliness of our room. The first room they gave us had the door propped open when we went to unpack. The cleaning lady told us that it smelled like blood in there and she was airing it out and to go and request another room. We appreciated that. So they assigned us another room and there was blood stains on the sheets and pillow, there was trash on the floor when we walked in, the bathtub has pink slime and black mold on it, and we found a lot of black hair all over the walls and counters of the bathroom (my sister and I are blonde). I told the front desk employees and they were very apologetic and said they will send someone in the morning for a full service cleaning. I was happy with that. We went that night and got Lysol wipes, hand soap, Lysol spray, and flip flops to wear in the shower, and cleaned the room ourselves until the cleaning staff could come in the next morning. Much to our dismay, when we got back to the hotel from our busy day the next afternoon, no one had come and cleaned the room. I went downstairs and the lady at the desk was apologetic and said that the cleaning staff had checked it off that they had cleaned it. I informed her they did not. The hotel was booked up and they had no available double queen beds left. They offered a king with a pullout couch, but I didn’t trust the cleanliness of the pullout couch, so I declined. I asked that someone please come in and do a full service and she assured me someone would be in that next morning since the staff was gone for the day. I even showed her the pillow with blood splatter and she agreed she would not want to sleep on that. She was kind enough to give me a new pillow. The staff did come the next morning, but the bathtub had not been cleaned and the blood stained sheets and pillow were still there. They just made the beds and put new towels in the bathroom. Disappointed and disgusted is an understatement. I have stayed in so many Hilton’s and this was by far the worse hotel I’ve ever stayed at. We were promised that the manager Patel would give us a call and we have heard nothing yet. After this experience, I will be having second thoughts about staying in any Hinton hotel."

"My friend and I stayed here because it was a convenient location near Magic Springs water park. It was very clean. Nice staff. Paul was very great at check-in and even gave us water after our long drive. In the morning the breakfast was great. There was a lot to choose from and the kitchen staff introduced themselves to me. They didn’t just have scrambled eggs they had omelettes, oatmeal, sausage, etc and great breakfast overall. I enjoyed the stay. It also wasn’t far from many restaurants and groceries stores but we weren’t able to make many of those in time since we came on a Sunday and stayed at the water park all day."