Sutherlands

"Spent 45 minutes looking for garage door handle .store was not busy, no one offered us any help. Will not return."

"You get service here, not what you get at big box stores. You get to know the staff, and they'll move heaven and earth to help you. They keep their employees, which tells me they're a good company and I've enjoyed getting to know them. I would buy stock in Sutherlands, but they are privately owned. I'm glad they're here and glad to have them as a local company."

"Came here to find two items I needed . I walked around the store which was not busy . I was there for over an hour searching for the items I needed and no one stop to ask if I needed any help despite several employees AND the manager walking by me as if I’m a ghost . I was clearly looking for a product but they didn’t have the common curtesy to stop and be of assistance. This is why Amazon is making money hand over fist . I try to support my locals stores however when you can’t find help and you are totally ignored it’s not worth the drive into the store . The manager seemed more concerned about moving displays than helping customers in the store . Also , the aisles had several boxes and miscellaneous equipment scattered on the floor which I tripped over . Big hazards in the aisles. This is a lawsuit waiting to happen . Bottom line, this location has horrible customer service. I will take my money to Amazon and just wait a couple days for the items I need . Much less stress and hassle. This manager needs a refresher course on customer service. Hopefully he will get additional training on how to treat and approach customers."

"Sutherlands is my go-to to buy spring flowers and plants! Great customer service always and a great deal on the plants they sell. I believe it was Leslie that helped me this morning in the garden area outside, she knew all the answers and was very helpful. Excellent customer service!"

"Great prices and it's very easy to find everything. I found out from a cashier that the company stalks the online prices and they aggressively price their products to beat them! I have yet to find anything online that was cheaper than Sutherlands!! It's true that they're thinly staffed but do you really need a babysitter when you shop? I'm an adult, I can find what I need. If I can't, I'm also an adult who can go find somebody to help me and wait for them to have time to help me. Whatever they're doing, it's working because prices can't be beat. Today, I bought a space heater for $40- it was $59-70 on Amazon. Oh, and this is the view I saw walking out the store. Beautiful. UPDATE: I still shop here after a couple of years and folks are very nice. They're very helpful when I ask for help. One of the biggest and best times here is when they bring in the plants. Great sales and a large variety of unique plants. I now have an olive tree and it's still doing well! My Camellias are also doing very well and I got a great price. I bought a drill here for less than online prices and it's been working great."