Hilton Garden Inn Fayetteville

1325 North Shiloh Drive, Fayetteville, AR 72704

"I couldn't give 5* due to the fact that the pool was too cold to swim in. The heated part was broken, and it wasn't stated when I made my reservation. I have to drive in every 8wks for treatments with my daughter, and that's our main source of letting out energy after being in the car for so long. She's 5. Also, having to pay additionally for breakfast isn't ideal. We usually just pop across the street for IHOP. The staff is always great and the hotel has always been clean. It's my go-to for when I'm in town."

"There was road work on the street in front all night and no complimentary breakfast. The buffet was 11 dollars! I was very disappointed in this stay. I drove to Clarksville Hilton and they had a great breakfast for free."

"My husband and I had a pleasurable stay at the Hilton Garden Inn In Fayetteville, AR. The best part of our 3-night stay was Liz in the hotel’s dining room. Being someone who works in the hospitality industry and has seen a decline in customer service standards since 2020, Liz’s professionalism and connection with guests is exceptional. For 3 mornings in a row, I witnessed her happily greet and conduct multiple table touches with every guest (and there were many) in the dining room. She made sure my and my husband’s coffee cup never went empty. Liz is a gem and I hope the hotel leadership is aware of the value she brings to their team. This 5-star rating is for you Liz!"

"Very clean, fresh new feel inside and friendly staff. Not crazy about all of the road construction going on all around the hotel. Hard to get in and out of. Once the road work is complete it will be a very quick in and out."

"Disappointed. Front desk in the morning has a major attitude issue. Short tempered, catty and dismissive. The ladies in the morning savana and Evelyn were so rude and nasty. They act like you’re an issue no matter what your questions may be. The night time ladies were fantastic! Makayla (spelling) was an outstanding bright soul along with the gentleman at nights. Rooms were okay, a bit outdated, no smart tvs and poor lighting, otherwise fine. The restaurant only has two servers in the morning. The Mary lady had a nasty attitude with some folks seated next to us and it was embarrassing to them and to the rest of us seated near this table. I almost reached out and offered to cover their tab, you could tell the mother was almost in tears after getting yelled at like a dog. The other lady was nice, but she kept having to pick up the slack. She seemed sweet and super energetic. My kids loved her. We came back later in the day to get drinks, the bar is poorly stocked and the menus were lacking. No recommendations or suggestions for pairing. There’s a massive rotten egg odor that looms near the bar, so don’t come at night with an appetite. We went to walk-ons, they have every thing you’ll need in a bar. This place also has very misleading information on what perks you’ll be able to access with your rewards points or level. So don’t bother asking because they will just tell you to look online. I’m definitely not staying here anymore, it’s grimy and you can tell the staff has a lot of behind the scenes drama."