TownePlace Suites by Marriott Texarkana

"Our room had black mold everywhere, and we were placed in a room directly under a room that was under construction, so we were woken up by hammers and loud banging. Hopefully the construction/ remodel will get the mold problem under control. Customer service was good, we did receive a full refund."

"Dirty dishes, dirty coffee pot that has never been cleaned, the refrigerator was filthy, found a cockroach in the bath tub. The furniture and floors needed to be replaced years ago. Very suspicious stains on the sofa. Overall, for the price I paid for the room, I'd say I drew the short straw on this one. I can definitely say I won't be staying here during any future visits to Texarkana."

"Do NOT visit this hotel at this time. They are doing hotel renovations and it's not suitable to stay there at this moment. I am from Texarkana and I went home with my girl for a party for a relative. Booked this hotel without knowing that they were renovating and I was disappointed. They only have 1 person working the front desk from 3-11 pm and I had to wait until after her restroom break to be served. The 1st room she put us in had standing water in the dishwasher and one of the 2 burners in the kitchen area didn't work. The iron's cord was severed so it was inoperative. Total mess! We were given a different room, which was MUCH BETTER, but the iron in that room still didn't work. Also, one of the 2 room keys didn't seem to work each time, except for the 3rd time I asked. It's clear that Marriott hasn't put money in this hotel...the appliances (dishwasher, microwave, irons, etc) were all OLD (probably from the 1990s or later) and they will just now have a breakfast area THIS YEAR (that was one of the hotel's renovations). The majority of major hotels already have a big breakfast room for sitting and eating. I picked this hotel because of the free hot breakfast every morning, but never again will that matter for me. I will be more cognizant of reviews AND I will call the hotel front desk and ask questions from now on. Of course, lying can happen, but I will be able to tell. I wanted my sweetie to have a great experience with my very 1st online hotel booking...but I felt like a bit of a failure. At least we had a roof over our heads and I was thankful for that."

"I was very disappointed that the burners to the stove don't work, and the coffee pot doesn't work.. Housekeeping should have checked that out before they rent the room. Also, the end of the bed was slumped down like they need a new mattress. The name Marriott itself means Quality, they're definitely not living up to that standard"

"Sadly, I also did NOT read reviews before scheduling our stay. So much for relying on Marriott to manage quality of its properties. These owners should be held accountable, or lose the Marriott brand. Read the other recent reviews...ditto on everything. I understand old, but this place is dirty, and there is no excuse for that."