Chipotle Mexican Grill

"The cashier couldn't pay attention to us because she was so involved in a conversation with her co-workers! She kept making mistakes on the register. She was supposed to give me one flavor of Izzy but gave me the wrong one because of gossiping."

"Went into this store a few times recently. The customer service is deplorable. The most recent experience the store was filthy. You could look back and the working area was not cleaned, staff were goofing around in the back, the prison who prepared my food slapped the food from the pan into the bowl with disproportional portions of the ingredients, he didn't take the time to drain some of the fresh items before putting them into the bowl either. He completed it and just slide the bowl to the end of the counter to pay, yet, no one came to accept the payment. I waited a couple minutes, could plainly see about 4 other staff waking around, yet no one assisted. So I left. This behavior is typical and it's obvious there are no enforced standards of quality, within this establishment, set forth or monitored by leadership. If you eat at those store, you are likely to get sick due to the significant cleanliness issue."

"The food is simply not very good. You expect a consistency in the product from location to another. Sadly, this is not the case. I didn't enjoy the food at all. With every bite, I was trying to convince myself that this was an off occasion... I cannot afford to spend $25 on a flavorless meal"

"I ordered through Uber Eats and my food was Ice cold! I received an Uber gift card from a family member because I have a family member in the hospital and wanted some food delivered. I ordered three burrito bowls and all of them were ice cold and practically inedible! Very disappointing!"

"***Let me preface this with the fact that I RARELY give negative reviews/complaints. I choose to focus on the positive.... And, most Chipotle's have been fine. ***THIS REVIEW is specifically for the location in BROOKLYN CENTER, MINNESOTA. We ordered two steak burritos. There was very little meat (and every other ingredient was minimal) on ours. It would be one thing if that's just how the employee made them for everyone; HOWEVER, every customer behind us had not only a FULL size burrito, there was a VERY NOTICEABLE difference in the amount of all ingredients. I definitely DON'T want to think that it was a race issue, but we are white and everyone behind us was not. I even asked for extra rice and was given about a half spoonful of it. The speed was very slow as well. There was one person behind the counter and at least 4 others walking around the back area, wiping/cleaning the counters (oblivious to the line of customers and meals lined up on the counter) while the burritos/bowls were waiting for a 2nd person to finish the order and a 3rd person to run the cash register. So, everything was COLD by the time that we ate. Even when I asked for extra rice, the young man seemed to have an attitude and looked irritated that I asked. My first few bites were mostly excess tortilla wrap (because it was so skimpy). And, half of it had no meat - the little that it had was on just one half. This is NOT the first time that we had less than acceptable service and food at that location. Like I said, I rarely write negative reviews. It takes A LOT for me to let things bother me. ***To the BROOKLYN CENTER. MN Franchise Owner/Manager - PLEASE take this seriously. I have an MBA, have management experience, HR experience and also led many diversity initiatives at former employers... your staff needs proper training and/or new staff should be hired. Look at other reviews... I'm not the only one with concerns. And, look at any of my other reviews... this is the ONLY negative one. We will NOT be returning to your location and hope that others who see this review will take this into consideration. Thank you for taking the time to read this review."