Kate Spade Outlet

"Bought a beautiful purse - and it was on sale ❤️ great customer service"

"Kate Spade customer service is lacking. I received 3 different damaged purses (as gift at Christmas) in December. Due to the same Aubrey purse being damaged physically, all received through the mail, I was finally gifted a venmo amount to go to a store to find a purse for my gift since we could not receive a non-damaged item in the mail. I purchased the small Madison Flapbody during the promotional sale for $79. I could not get my cards in and out of the card slots easily so I exchanged it 5 days later for one size up. The promotional price was $89 at the time of my purchase but had gone up to $99 at time of my exchange. They would not honor the promotional price even though I was told I had 30 days if I changed my mind and it was too small. Zack was not accommodating and he was borderline rude to me while another lady gave me the death stare at the same time. I was going to purchase the sapphire Brynn tote as well for work, and decided not to after this interaction. I can't beleive they want to lose me as a customer over $10. I will not be back and I may return the Madison crossbody."

"Bad, dishonest customer service! I bought a bracelet and I realized the setting was a little off. I tried to return it but the manager and the staff decided to help me get an exchange for a new one. I agreed and was looking forward to get the new bracelet in the mail. Well, Only to find out they sent me the same bracelet with a note saying no returns or exchanges after they did the whole transaction in the store! This is just not acceptable but I don’t have time for people who can’t follow through on their own promises. If only I knew they were going to lie about the whole situation, I would have just returned it. This speaks a lot for this brand and I will not support it anymore. I won’t be returning to this store or any Kate Spade stores."

"This is one of my go-to brands, but I had a very uncomfortable experience when visiting this location. Right upon entering, we were immediately approached in a very pointed/startling way by a young woman with a southern twang. She showed us a couple of items, and rather than letting us go at our pace, she abruptly pulled on one end of the purse I was holding towards another direction. When I let go, she said she was expecting me to "follow her while holding it"(her words). She also said I inspired her to get "taco bell" for dinner tonight. I didn't converse with her about anything, so was she inspired by my brown (albeit non mexican) complexion? Is this supposed to be cute? After my sister shot her a "???" Look, she decided to "fix" her statement by scrambling for another explanation, saying my supposed passion for the color of the purse I chose reminded her of her own passion for the food. K. The rest of the time I could barely even look at the jewelry without being breathed on with vigilance. Do you all realize this is an outlet store? It took me a long time to decide to post this as this was months ago, but felt it really important to state that the treatment I received here was extremely inappropriate and unwelcome. I highly recommend (read URGE) some Cultural Sensitivity training."

"Great store. Welcoming employees. All products are very well organized and easy to look at. The employees are kind and helpful. Prices are good. When there are deals, even better! Overall, a great Kate Spade store. Would recommend coming here."