American Eagle Store

"Walked around never greeted. Snarl looks on the girls faces."

"Clothing is great, and I love their jeans however the customer service and operations of this particular store leaves a lot to be desired. I ordered a few items off the store app for pickup which promises ready within two hours. Which, this is really important for this location because many many people come from out of town to shop in Sioux Falls. I even called just to check on the order about an hour and a half in and even let them know that I was from out of town, the girl who answered simply told me when it’s ready it’ll be ready, and low and behold it was ready well after the two hour promise and well after I’ve left town. I don’t like to make assumptions, but I feel like whoever it was I talked to was petty enough to make sure it took as long as possible. I submitted the order at 4:30pm and received the order ready notification about 7:50pm, about 10 minutes before they closed. Thankfully, I did find a different purchase elsewhere as I was shopping for pants to wear to a funeral and NEEDED to find something but it doesn’t excuse the poor service in fulfilling their store pick up orders."

"Nice clothes like the rest of the American Eagles, but this one was not very well kept. They seemed to not have a ton of helpful staff(which I understand the staffing shortage, but still could have used help). The one sweatshirt I purchased, however, was sea foam green and had a bright blue splotch on the hoodie pocket. I guessed it was something I dropped in there, but I didn’t have it near me or out of the bag until I was to the car. Nice store, upsetting products."

"I came in here with absolutely no clue what I was doing and a lovely employee, (said her name was Heidi when I asked) helped me find the perfect style of jeans without me even asking. She was the perfect hype girl in the dressing room and made my experience at American Eagle one to remember."

"Kayla was amazing, i inadvertently purchased 5 flex jeans instead of the regular ones. When i returned them she was able to order what i wanted and had them shipped to my house. Super helpful and patient. Thanks"