ONG Auto LLC

"I bought a car from ONG the end of Sept, 2023. I live out of state, so maybe this contributed to the service (or lack of) I have received after purchase. I understand a “rebuilt” car is not going to be a museum piece. However, upon purchase I noticed that my car was missing an air inlet tube, had a cracked airbox, missing the battery hold down, missing a hood seal and hood labels. I pointed them out to Oleg. Oleg agreed to send me a battery hold down, but the other items I needed to repair myself as they were “personal preference.” Not sure how the air box and inlet tube are personal preference as they are functional parts for engine performance. While I expect a “rebuilt” car to have some issues like paint that isn’t perfect, mis-aligned panel gaps, and a few odds and ends that I may need to address, I didn’t expect the nightmare I have experienced after buying this car. After a month, I still had never received the battery hold down. I messaged Oleg a few times, but he never responded. Here’s where it gets worse….. The car always had alignment issue, so since Oleg ghosted me over the battery hold down (which I purchased myself) , I decided to take the car in for a wheel alignment on my dime. It was found that the frame was poorly repaired, and the left upper rail was still buckled. I left a one-star review on 10-20-2023 for ONG Auto. Almost instantly, Oleg called me and said he was sorry for not sending the battery hold down and that I could bring the car back for the alignment / frame issues. I agreed to remove the review and send Oleg pics of what was found with the frame. On 10-21 I texted Oleg the pics of the frame damage with a text asking, “is this safe to drive?” Oleg never answered my question or got back to me after I sent the pics. I had no choice, but to find a different local shop to address the alignment. The car was able to be aligned after a few adjustments and calibration of the steering angle sensor. The car also had poor wiring repair resulting in the driving lights constantly blowing bulbs and fuses. I continue to find other issues since my purchase. With the poor frame / structure repairs and buckles still found in the rocker panels, I am amazed this car passed a salvage inspection. Don’t do what I did. If you are interested in a car at ONG, pay a reputable body shop to inspect the car before you buy it. If you strike a deal, make sure all issues are corrected before you buy. Update- The first subzero degree day, the poor quality "new" radiator that was used in the repair developed a massive leak. Unfortunately, I have discovered that most of the aftermarket parts ONG used on the rebuild are well below industry standard and poor quality. Cheap isn't good if you plan on longevity. My opinion is ONG could have chosen better quality parts to fix the car and still made plenty of money. A quick, low cost rebuild for not much less than a clean title car is what I got. After all of work I have done, and still need to do, the deal wasn't worth it. I will be surprised if the repairs to hold up. That's my opinion, but you do you."

"I purchased my Toyota from ONG Auto. Oleg was a pleasure to work with. 5 years later and I’m still rocking with this car! Quality restoration and the financing was reasonable."

"I bought a Honda Minivan from ONG Auto. First of all they have great customer service. Oleg is extremely knowledgeable and they stand by their product. Came back after three month with damage that I caused to the car and he charged me for parts only, no labor. I have the car already 5 years and put 80,000 miles on it with zero repairs ( besides maintenance) Highly recommended!!!!"

"We experienced a few issues with our vehicle. Oleg personally delivered a very nice loaner to our home, then fixed and returned our truck in perfect condition washed and full of gas. This is my second purchase from oleg in three years. The first is our Honda van which was issue free and we are still driving it today. Another beautiful car for thousands less than retail. I recommend this dealer."

"We were just in today, lining up the purchase of a Prius for my daughter. I really missed being here because 5 years ago we bought a Prius from Oleg and have been super-happy with it ever since. I was glad to find her what we needed here, because just like others say in these reviews; Oleg, ONG and by the way Christina his sister alltogether made us feel comfortable and made it fun. My young daughter probably can't appreciate the difference from some of the 'slick' dealerships I have been with. The 90 day warranty makes me feel much more secure that buying from a private party. Wish I lived closer, but for sure if we have some minor problem, I will come back and I know he'll take care of us. Oleg runs a great shop! Skilled! First guy I heard talking about fixing Prius battery packs without getting gouged for 2-3thousand like dealerships. Much less, by fixing the individual cells. I know that when we want to replace our 2006 Gr. Caravan, I'm going to put in a request to Oleg and let him find and fix a Sienna up for us. I'll always make this my first choice in getting a vehicle. Oh BTW, I can look out the window and see the silver Prius my neighbor bought from Oleg after checking ONG out on my recommendation. I always mention them when any Facebook friend says they are looking for a car."