Lids 5111 Rogers Avenue, Fort Smith, AR 72903

"Never had to call the police on a vendor to get my money back before but it happened here. The engine is running but nobody is behind the wheel at this location."

"RUDE! CUSTOMER SERVICE HORRIBLE! Young girl doesn't know how to check out or fix price. Hat marked $15.. the whole rack was marked on clearance.. got to register to check out (employee told us to come to her) she scanned 2 items which came up not on clearance anymore, they were now 27.00, but was clearly signed and tagged 15.00. She would not honor price and when she called her manager she didn't give her all the information, so I said" tell her the whole rack and individual hat is labeled" and the employee then told me to "be quiet and stop talking!". .. I was so frustrated at this point and then she told my mother in law and me that a customer put the sticker on it... which is a lie because there was 5 of the same hats that had the sticker on them! End result.. we left without purchasing because if her attitude and horrible customer service with yelling at us."

"always extremely helpful in helping us decide what we want for our business hats, customer service is amazing!"

"Got good service at time of sale, ended up having to take the jersey back for a larger size, and they just decided to steal the money, not even had it for 24 hours, strongly suggest going somewhere else if at all possible"

"The guys there are cool and easy to deal with but the machinary for embroidary has been neglected by the company and constantly has to have a guiding hand on it... definitely a time eater of both consumer and employee... we made good conversation over the hour and a half it took for my hat to get finished and it eventually came out nice even though the machine stopped every 25-150 stitches... so the stars are for the help but the missing stars are directed to the missing support from their corporate offices ignoring their obvious need for serviced equipment!!!"