PetSmart,

4900 Rogers Avenue, Fort Smith, AR 72903

"Very clean, lots of product choices and very nice associates. Pet friendly loved seeing the pets enjoy riding in the carts."

"Everyone was so nice! We met our new puppy as Adopt a Stray rescue met us in Ft. Smith. We got a couple of things for her and it went so well."

"Found a thunder jacket for our dog. Fits great. Decent selection of Halloween outfits as well."

"Rude and dismissive staff. Just wanted to inquire as to why the store was no longer comfortable with selling or replacing a hamster that I recently bought from the store. Instead we (me & my brother) were told that the hamster had been punctured or bit from the back and front due to “visible” bleeding . The hamster was completely unscathed, we had no prior contact with the hamster the moment we took it out from its box to see if it was okay. The hamster had died the moment we arrived home from the store as seen in the images. The staff that inspected the hamster was very shady in inspecting the “wounds”, she had only glance over the hamster for a moment then concluded that the hamster was bit from some makeshift animal. Mind you, the hamster had been in the box the whole entire time up until the moment we checked on it. We went back to ask evidence about the supposed bite mark but the sales lady had already dispose of the poor hamster. We tried to argue on why they wont replace the hamster but they were deadset that we had harm the hamster. The only cause of death we came to was that the poor hamster had died due to excessive heat, not bleeding so we know they were full of it when they had said that. We have no air conditioning in our car but it was only a 30mins drive back and we had made sure to never leave it inside the car when we were inside a store and such. Overall I was disappointed of how the staff handled our transaction. They were very dismissive of what we had to say and felt like they were implying that we abused the hamster. We did not. I apologize if the images are unsettling to whoever comes across this post and thank you for giving it a read."

"I can’t say enough about pet smart I absolutely love this store. The manager and employees are always attentive and friendly. I always find an array of items to purchase. I also love that for years they have always welcomed rescue organizations and held adoption events that’s where I got my chihuahua 6 yrs ago. Now that my chihuahua passed on at 16 yrs old I take my Pomeranian in there and they shower him with love. My Pomeranian has a very sensitive stomach so I buy his dog food there it’s the sensitive stomach by Authority and did you know some of their ingredients are sourced locally so in return helps our local corporations that employ our neighbors. I always donate to the rescue kitties they help to adopt out in store as well."