JCPenney,

3929 McCain Blvd #500, North Little Rock, AR 72116, United States

"I recently visited the NLR store to purchase a comforter set, and towels, I found what I needed without any help, but noticed when I got to the only register open, a black lady showed up watching me, not helping at all with customers, I knew then what was going on, then a white lady showed up tag the black lady, and said I got this, she then started folding clothes waiting on me, so my turn I paid for my merchandise and walked out extremely upset, the next day I returned to exchange 2 towels for different colors, went back to the register, she told me to go get what I needed, I was then followed by a white guy with long hair, who made it obvious he was following me,I returned to the register where I asked for the store manager, she called on the radio, and he approached I asked him was he the store manager, he replied yes, but by that time, the real manager showed up he walked off reported all this to her, she apologized for me being treated like that, and she was very sorry it happened, but I will never shop with JCPENNY in NLR again and if I didn't want my merchandise so badly I would have taken it all back"

"Sue has very good cx Svc skills. She helped me with Instore coupon savings and was very patient."

"I haven't been to JCPENNEY in years and I'm glad I did go. Had to find a dress for me and my daughter for a family event. Everyone was helpful and made my shopping time short after describing what I had in mind. Great job with assistance!!"

"I went to JCPenny last night to find something I saw online but I wanted to see the size in person, Sharlotte came to my rescue. She was very helpful and sweet as well, a true gem they have at this location. That combo is hard to find now days! I will be back soon because of her!"