Lowe's Home Improvement

"Self checkout was a bit confusing, suggesting that one needed to be a 'card holder' in order to use the automated system. Not true, but one needed to change screens (from the 'card holder') before scanning items. Fortunately, an attendant was available to assist."

"We were searching for a specific light fixture at the North Little Rock store and Paula saw us struggling from across the store. She came over and looked up the item for us and stayed with us until we found it. She then asked if she could help us with anything else! What excellent customer service! We were so impressed with her. Please pass along our grateful thanks to her! Mike and RoxeAnn Rohrer, Conway, AR."

"Needed a piece of plexiglass today, I looked and looked for an associate l went up front to have someone paged to that area, her name was Joy and she basically refused to come out and see what I needed, her what does he, does it need to be cut. The other associate George was very helpful he apologized for her behavior and we left. I won’t be back, loyal customer 25 years."

"October visit. Customer service still sucks in this store, but on to a different story. Was walking along aisle that’s next to garden center wall. The racks on walls had bird seed. Now before I say more, we all know Lowe’s and other outdoor garden centers have mice and other rodents running around. I’ve seen them outside at all the big box stores. This visit was a little unique. While walking along the inside wall aisle in this store; the wall aisle inside where insecticides, pesticides, etc are normally kept; I could hear faint noises from very small things falling from the higher staged pallets of bird seed. My 1st thought was a bag of bird seed had a hole and spilling out (Wrong). 2nd thought was maybe a bird eating the bird seed (I see birds inside lowes all the time, but Wrong). 3rd thought was maybe a mouse was up there in the bird seed (haven’t seen rodents inside the store before. I looked toward were the source of the falling objects was, Wrong; not a mouse). WHAT I SAW WAS RATS!! Not small rats, but bigs ones. Not one Rat, not two rats, but 3 large rats and I’m standing right below them; inside the store!! I took a quick picture of them and a short video (posted them below). I waited 2 months to post, and since then, Lowes has moved the bird seed pallets. You can Take a look at the video below. One of the Rats actually saw me and looked at me for for a little bit. While I was kinda hypnotized while recording those rats, I suddenly starting thinking what if a rat falls? I quit recording and quickly walked away from them. There was a Lowe’s employee further down the aisle, and I did see him look to see what I was doing; but then he went back to whatever he was doing. You may ask why I didn’t go tell someone? Well, since they always have terrible customer service and employees never ask me if I need any help; I said screw it and just left area to shop for my stuff. Older visit This store has terrible customer service. When I’m there, I see employees everywhere but no one every helps, I know of one great person who works there (shout out to Greg ), he’s always in great spirits, with great friendly service; every time I go there. Other than that, the jville location has far greater customer service."

"Trying to find something that they have in stock online is about impossible because there's no way to filter for only in stock items. It's almost 2024, get with the program. The home Depot website makes it very easy to filter for things that you can run and pick up."