Pep Boys 4228 East McCain Boulevard, North Little Rock, AR 72117

"Was booked for the day but made room for my online purchase. Facility was clean, staff was friendly and patient with card issues. I expected to wait for multiple hours but did not have to. Would recommend."

"I am not one to leave a review on a business but, this place has left me appalled. The customer service was horrible. It was far from closing time and they did not even bother to help me. Based on the other reviews for this business, I’m glad that they did not work on my vehicle. I hope anyone that sees this will choose somewhere else to take their business to. Somewhere where they actually care about their customers."

"I was stuck with a nail in my sidewall. Had to deal with a finicky warranty and Norman hit it out of the park. Been in the road a month getting traumatic brain injury help in Philly. Just trying to get home to Tulsa. He got me hooked up so I can get home tonight. Thanks Pep Boys"

"0 stars. DO NOT GO TO THIS STORE. Had a horrible experience. My husband went in and ask them to put the 2 new tires in the front as we have a front wheel drive car and to rotate the original front tires to the back. They were very dismissive and acted like they knew what he said. When we went to pick up the car, AFTER WE had to call to see if it was done because we never got a notification and the app never updated, the new tires were in the back and the tires in the front were the same as when we brought them in. We called once we got home and realized it was incorrect we called and again they were super dismissive. We explained that the tire pressure light was still on and they said it took 10-15 mi for it to go off, TURNS OUT when we went to a local shop they were able to easily find it was a broken sensor FROM PEP BOYS and replace it. They did offer to have us come back the next day but we ended up going to a local store because they were so dismissive and didn’t seem very interested in doing the job correctly. ALSO! They never put a tire cap valve on our new tires……. When we went to the local shop, they said our alignment was terribly off and so not only did we have to pay for TWO MORE new tires but we also had to pay for more labor and a new alignment. $240 from pep boys for a truly horrible job."

"WARNING!!! ZERO STARS!!! DO NOT GO HERE!!! Even if your best alternative option is to walk 5 miles to the next available option, you're better off doing that. It is not safe to use this location or business. My family and I were on a long road trip and far from home and started having trouble with our van, so we pulled into the closest automotive shop and UNFORTUNATELY it ended up being this location. We assumed that since it's a big corporation chain, they should be trustworthy, well trained, and accountable to do a safe and honest job.....THEY ARE NOT!!!! We figured out the alternator was the issue and since it was late on Sunday night the 3rd we had no choice but to trust them to keep our van, fix it the following day, and make sure it was safe to drive home. We had to scramble to find a rental van to continue on our trip. They said they would replace the alternator the following day on the 4th (this was the only repair we discussed and the only one we gave consent for). We called them on the 5th assuming it was finished and we would get an all clear report but they said they had not begun the job yet, seemed fine we would finish our trip and pick it up on the way home on the 7th. We told them to call us and let us know if anything else came up once they were doing the job. We never heard back from them on the 6th either. So it's Thursday morning the 7th, our day to drive home, and we haven't heard anything from them so we get ready to go and start driving the 8 hours back to them in the rent a car we need to return and when we call them they inform us that they finally replaced the alternator and "oh by the way we saw that some other things needed to get changed so we replaced those belts and we are texting you the bill you have to pay before picking up your van." Ummmmm, we already paid them the bill for replacing the alternator, which was extremely high to begin with, over $800, and we paid in full when we left it with them. We were NEVER informed of ANY other needed repairs, nor were we ever asked for CONSENT for them to replace additional parts. We specifically told them to let us know about any other needs, to which they flat out ignored. We already knew the belt needed to be replaced soon, and we had planned to do so after our trip and when our friend could help us. It is not absolutely necessary for the serpentine belt to be replaced at the same time as the alternator. It is the best option if you are able to, but not a forced issue. Seeing as we just paid an unexpected $800 alternator bill while on vacation, not including the rent a car bill, we were in NO PLACE to take on another $460 bill for replacing a belt. If the company would have practiced ANY form of diligence or communication to inform us, the paying customer, or Ask For Our Consent we would have certainly declined the additional work and heeded their advise to get it taken care of quickly on our own. But that's not where it ends...... Not only did they do UNAUTHORIZED work and overcharge for it, but they rushed through the job and butchered or van in the process. By the time we reach them and get our vehicle they are about to close and wont answer our questions as to why they did the unauthorized work in the first place. By the time we are looking over our van and notice a puddle of fluid under our van it's too late and they are gone for the day and we have no choice but to leave and head home. While inspecting our vehicle we notice the power steering fluid reservoir has mysteriously sprung a NEW leak and is covering everything under it with fluid and is now running low......this happening after we specifically asked them to check for any leaks and they told us there was NO leaks and everything looked fine.......doesn't match up. We also notice they CUT a hole into the plastic wheel well liner and down into the underside of the front of the hood. So now it is no longer attached and dragging the ground and rubbing against our front right tire. We had to secure it with zip ties and buy more power steering fluid just to barely get home."