Crain Hyundai North Little Rock Parts Center

"I was met with a smile and a positive attitude as I walked into the dealership."

"It Is said all is well that ends well and this initially poor customer service experience ended satisfactorily. Of the last 4 times we have used this dealership’s service department service 3 times have been frustrating. The main problem has been a lack of communication with the customer and delays getting the car back in a timely manner. Most recently we took the car in on a Thursday for a brake issue, was told it would be ready Saturday. It was not. I called twice on Saturday and the service area never picked up and the call rolled over to the switchboard. The switchboard lady said, the second time, that she would walk my message back to the service area and someone would call me. I never received a call. Monday we were told they were still waiting for the part to come in. On Wednesday we were told the Service Manager who we checked in with was no longer with the firm-this was the second time for this to happen. After being told the part would take one week to arrive no one even offered a loaner vehicle. Thursday, a week in, David responded with explanations and the car was repaired. I appreciate the final response from David and his assurances that the personnel, customer service, and quality problems have been addressed. The car seems to be fixed but the process to get there was disappointing at best. Thanks to David, again, for trying to smooth things out."

"Great dealership!! Friendly people & service, always such a pleasure to deal with. I would highly recommend them to anyone."

"Don't plan on returning to this dealership & don't recommend anyone else very poor communication. Been waiting months for a tire was a tire put on it & was supposed to get me a matching tire. Noticed scratch in hood & someone done a poor job trying to fill & cover it. No loaner I get there is shortage & can't get it fixed locally expected to drive it 2 hours to them leave it for a few days leaving me without a vehicle then make the 2 hr drive back when completed I'll just pay to paint it & not return"

"Best dealership! Jason Buratowski was extremely helpful and proactive about meeting the needs that I wanted first while finding the best fit for me. I highly recommend Crain Hyundai of North Little Rock, and will be returning for future purchases."