Lowe's Home Improvement

"I used to live in Fayetteville right by the Lowes in south Fay. The customer service there was off the charts. Let me just say that judging from the experiences I have had with many businesses in the River Valley, I am not surprised by the experience I had yesterday. My husband bought 2 lamp shades for me (using a card we share, apparently) several months back (it was sometime before Christmas). I have (rarely) taken items back completely packaged/wrapped and with tags on to Lowes in South Fay without the receipt and simply received store credit. These were 100% completely unopened lamp shades (2 of them). The girl at customer service without even a smile or any apology says “we can’t do this without a receipt or the card.” I said “are you sure because i have certainly returned items to Lowes without a receipt before…??” She say “well I’ve been told not to do it” (still with a very bad attitude/ tone). I said “ok well you can try these two cards, maybe it was one of these cards we share.” …turns out it was one of those cards but the return window had expired. Ok so then she says “i have to see if i can get an override.” Walks over to the girl she had been chatting with, acts a little confused, and then comes back and says “its outside the window.” Umm… ok but didn’t you say you needed to ask for an override? I am meanwhile looking right at the lamp shades from the counter that look identical to the ones I brought in. So don’t tell me you can’t simply place these right back on that shelf 10ft away. I ended up just leaving the shades and that Lowes kept the $50 or so bucks in value because what on earth am I going to do with lamp shades I do not need? I think if the girl was older or a little better trained in customer service i would not be writing this review. I worked customer service for Delta Airlines for 15 years and had to tell plenty od people no. There’s a good way of doing it and a bad way of doing it, and this girl was just bad at her job."

"I went into Lowe’s today at about 1:30, my husband sent me to buy a battery pack chainsaw. As soon as I walked in an employee whose name tag said Shawn, asked if he could help me, I asked him to point me in the direction of the chainsaws. He said sure I’ll take you there. Which he did He asked me questions about which one I was interested in. Well I didn’t know it but they come in different sizes and blades. He helped me make the right choice, according to my husband. I went to self checkout and was out of the store in less than 20 minutes. I was very happy. Thanks Shawn."

"This is a really difficult review for me to write because I love this store. But three of my last few experiences have been extremely disappointing. On one occasion, I saw an item online and called to make sure it was in stock and was reassured that not only was it in stock, but the person was standing right in front of it, looking at it. So I drove across two towns to get there and not only was the item not in stock, but it wasn't even available in this region. Not even to order online. It's happened before that the item was in no way available for this region even though online said it was in the store, but that was the only time that someone claimed they were standing right in front of the item. On another occasion, I asked to have a board I purchased cut and they cut it into three pieces instead of two. Of course I didn't notice until I was home. On another occasion, we deposited a large check and went to buy appliances. Turned out our bank floated it so we had to come back the next day. The next day, our total was about $300 higher and no one had an explanation for it. About a month later, one of the employees said that we spent so much that we got a contractor discount but when I asked about it, I was told that it didn't matter how much we spent, we wouldn't get a contractor discount. The inconsistency and their inability to tell us where the extra $300 came from was very irritating."

"We went to Lowes for flooring and received the best help. First Stephen was an exceptional employee he went above and beyond to help us figure out our issue we really appreciated his help. Then Tyler the manager was also super helpful and a absolute joy to talk to. We are used to getting the cold shoulder at the big box stores and this was not the case at the fort smith Lowes. We will definitely be shopping more there in the future because of the exceptional assistance."

"I went shopping for prices on a project and looking for a new rug. No employee was around to help me with door questions ect but we did find a nice rug on sale. Original $289 purchased it for $113. They also had some great Halloween yard decorations!"