Walgreens

"I went there to have my daughter’s and myself’s passport photo taken. It was the worst experience ever. The guy who took our photos his name is Michael very rude, He looks like he hates himself and hates others. Never said a word never greeted us. And on top of that his photos were horrible. I tried to talk to him twice to let him know that I want to retake the photos, he never looked at me, never answered me. Then I walked to the front desk to ask the nice young lady who was there to come and let him know about us retaking the photos. He re took them . But guess what, they were worse than the first ones. The top of our heads and hairs were cut off. The measurements of the head were wrong. They probably going to reject them at the passport office. I’m definitely going to return them and get my money back, and never go to lakeville location ever again."

"Every month, for 6 months, I’ve had issues with not only this Walgreens but others in the area with a particular prescription. This time it said it was ready to be picked up and I did express pay. As someone who travels 4+ weeks/mo for work, time is of the essence for me. Stood in line for 20+ minutes only to be told that it wasn’t ready and had to wait for “x” amount of more time. When I asked to submit a formal complaint about this particular medication, Betsy’s response was “Go somewhere else.” Is that a solution? Sure. But really shows the lack of empathy from employees."

"Worst customer experience we have ever experienced in our life. My wife had been in there now twice for a medication they claimed they would fill but didn’t. It’s for my daughter who is 1. Last week they said they would get it in stock in 2 days, but that was not true. Fast forward a week and you’re still out of stock. So, my wife asked kindly to transfer medications to cvs since my daughter health is important to us. She said said no and just call cvs. The pharmacist was very rude and irritated today with us. Thanks for leaving us with this experience you guys have a long way to come. And really it’s not just being short staffed it’s about quality of care even if you’re short staffed. Don’t forget that!"

"I do have to say that our store is always clean stopped and gives great customer service. We do the best with how many people we have for our Pharmacy staff. We have done everything that we can to get the word out there that we are looking for help in our Pharmacy. But I do have to say that we always do the best that we can for getting prescriptions done. Including when people come in line when they get a text message when over half the time the text message says that it's time to refill a medication not that the medication is ready. There is usually about 600 prescriptions that they have to fill per day also they get people with different refills we get stuff from hospitals we have to do our RSV flu and covid shots. We are literally trying our best. We greatly appreciate everybody's patience. We have also received nice cards and people letting us know how much they appreciate how hard we work everyday. We still have a significant amount of loyalty towards our customers. But please know that it's like this at all pharmacies so even switching pharmacies isn't really going to help very much unfortunately. So I will end this with if you know anybody 18 or older that would like to come to work even if it's just part-time we give paid training. Please send them our way. Thank you for your time you are appreciated."

"GIVE YOUR PHARMACY STAFF MORE HELP!!! It takes forever to get a prescription out of this place because there is basically nobody working in the pharmacy. Absolute failure by management and corporate. Will be changing pharmacies, don't have time to wait in hour long lines anymore."