Chipotle Mexican Grill 14008 State Highway 13, Savage, MN 55378

"Don't do it! Ordered and paid online to pick up thru the drive thru, waited 20 min in the line. Got to the window, observed multiple employees walk by, waited another couple minutes before anyone came to the window. My order was right there and since we were now 30 minutes past pick up time my food was nice and cold. Now, I like cold Chipotle as much as the next person but I like hot Chipotle too. Oh and they forgot my chips too :("

"So, Where do I begin? We ordered on the app about an hour before they closed, big mistake!!! We rolled through the drive thru and picked up our prepaid food, easy peazy right? We got home and opened our burrito bowls and nothing seemed correct... because nothing was correct. We were missing chips & Salsa, guacamole on one of the bowls, corn & salsa on another and sour cream on the last (ordered 3 bowls for about $50) We tried to call but was rerouted to India, very frustrating. Come to find out that that's the only way to chat with someone at Chipotle. We jumped back into the car and drove back to Chipotle only to find out they ran out of chips & guacamole and we couldn't get a refund. We had to call India to get our $ back. We did make the call the next day and got a full refund."

"Last night I went in and ordered a veggie bowl and low and behold find steak meat in my bowl. So disappointed that they contaminate the food."

"I can’t believe it, but I actually chewed on a metal nut that had made it into my chipotle order on 1/24/2024. Would not recommend this location to anyone. Almost chipped a tooth!"

"I will actively go out of my way to tell my neighbors and friends to never visit this Chipotle location. The service at this location is impressively bad. I honestly think you could put a random group of 7 or 8 strangers in an empty Chipotle restaurant and they could run it better than this. I placed an order for 6:10pm pickup at the Chipotlane. Upon arrival, the lobby was closed, and the line of cars was quite long. As other reviews have noted, once you get in line, there is no way to get out of line. I waited in line for OVER AN HOUR before getting to the window and reading that they were out of many common ingredients. The burritos I received were about half the size of an average Chipotle burrito. On top of that, the staff were screaming, laughing, and on their phones. The one decent employee working the window had to yell at them several times to get back to work on the line. This Chipotle needs a major overhaul. The Chipotlane needs to go- it is terribly implemented and does not work."