Wilson HVAC Company 15284 117th Street, Becker, MN 55308

"Everyone ar Wilson HVAC was incredible to work with. They were able to come out quickly for an emergency over Christmas weekend, the tech worked on and diagnosed my boiler quickly. They gave me several options of varying cost and didn't push a sale, just gave me direct information. When I decided on a new boiler they jumped into action and had me back up and running as soon as they could, even dealing with burst pipes as they presented themselves. They even offered to drop off space heaters to get me through the weekend until they coulg get everything installed. I won't hesitate to call them again if needed."

"Had this unit installed by Wilson’s, since day 1 the unit has leaked water. First was the unit was leaking water from the cut they made in the roof leaking above the Sheetrock soaking it, at which time we didn’t have insulation installed yet thank goodness. Had them come back out he spent time putting junk around the pipe on the roof, said it was fixed. Than a few weeks later started leaking again, again same issue they said they would replace the piping at this point and redo the entire set up, not sure if they did that or not since I was not home. So again after they said it was fixed shouldn’t have any issues, it started again this has happened now more than 20 times, after the 4th time they came out I have tried calling them and left messages with no response back. I paid good money for this to be installed correctly and it leaks water all over the place. Luckily I kept all communication with this company, as I tried to reach out to them again with no response. So maybe they will read this and get back to for once, if this is not fixed and done right or my money back to have it completed correctly by another company I will fine filling a lawsuit for damage on the roof and ceiling in garage, and who know we’re else this water has traveled. Hopefully someone gets back to me because this is getting real tiring to deal with. Update - as the unit continues to leak, ken called me this evening with a new plan to get the leaking to stop, it’s been very frustrating as this has been ongoing. Hopefully after all of this it stops leaking. It’s been 3 years now battling this thing, so they are willing to make it right and fix it."

"I have had Wilson HVAC out to perform annual maintenance to my Geothermal system the last two years.. They responded timely to my request for service and got me on their schedule quickly. Logan did a great job and was very professional throughout the service. Would highly recommend Wilson HVAC."

"Our furnace went out a couple weeks ago on a Saturday when the temps were forecasted to remain below zero for at least another day or two. Wilson HVAC answered our call right away and had a tech out within 3 hours. Our furnace was back in operation within an hour and the service tech patiently answered all of our questions on maintenance and duct cleaning. We were very pleased with the service we received."

"Wilson HVAC replaced our in ground geothermal system several years ago and it seems we have been averaging about 2 service calls/year on it ever since. (Admittedly, one service call was my own fault for not switching all the thermostats to "Cooling"). A quick example: This last winter the geothermal system would not shut off, it was running non stop. I cycled power at the breaker panel, geothermal stopped running, but wouldn't come back on. Our propane backup heat kicked in. Took a few trips out, but Wilson HVAC found the problem and fixed the issue with the geothermal. But after they got the geothermal working and left, the propane backup no longer worked. They came out again on a weekend and after they left this time, the propane worked, but the geothermal no longer worked. I never was told what was wrong with the propane heat, but did get charged for the trip. Keep in mind, the geothermal system isn't even 3 years old at this point. I am now looking for a dedicated geothermal company. If all I had was a straight propane or natural gas furnace, I think Wilson would be okay. I wouldn't trust them though with anything more complicated."