Madewell

"I’ve never been uncomfortable in a retail store until my recent experience at this specific Madewell location. I brought in a few orders to return because sizing is all over the place at Madewell and an employee reluctantly helped me. You could tell right away she was irritated. I’m not sure if that’s how she is as a person but the constant dirty looks and scoffing sure got old as she returned the clothes. I tried to salvage the uncomfortable situation by being overly nice and chatty however she didn’t respond or care about what I had to say. Is it just me or has customer service in retail stores gone completely downhill in the past decade? If it seems like you’re even a little difficult, retail employees like give up trying to do their job, which is to be kind and helpful to customers. This lady had a bad attitude you could tell she hated her life and took it out on anyone who made her life a little more stressful. She ruined my entire in-store experience from then on and I used to love Madewell. Now sadly I don’t find it that appealing anymore. Steer clear of this employee if possible. She has permanent RBF, stick straight bangs and thin blondish hair, also wore jeans that were way too tight. Actually try to avoid this location altogether. Go to Galleria across the street, they are more welcoming and nice, or do your shopping online."

"I just got a new job and was struggling to find work pants to accommodate the uniform requirements. I was convinced there was nothing in the store that could accommodate my new, larger size. Cleo asked me to give two items a shot, and they could not have been more right. Left with a pair of jeans, Cleo made sure to remind me to bring in an old pair of jeans to receive $50 discount which is huge. I am so glad I went into this store today. What a positive experience. I cannot thank Cleo enough. Visit this location, ask for help and be open to trying new things."

"My experience at this store last week was bizarre. The 3 young women who were working here all passed by me entering and leaving the store and never once acknowledged me. No greeting at all. I didn't see other customer's being greeted either. Customer service here could use some work. Aside from that, the store at least seemed to have good inventory. I will continue to shop online if I want clothing from Madewell."

"I had purchased my first jeans from madewell in December and I did love them! About 2 months later my coworker pointed out a 4.5” rip in the butt. I was so upset. I came in and Carmen helped me out. My original pair had been discontinued. She helped me with several different styles and was able to exchange them for."

"A young sales associate named Sara helped me shop for jeans. She was SO patient with my incessant questions and joyfully helped me figure out the sizing & fit I needed. I must have tried on 926 pairs of jeans before I found the ones I loved. Sara was a godsend! I looooove the Madewell brand but have never bought anything brand new from the store (all my Madewell stuff is secondhand). It’s hard to want to cough up that much money for clothing, BUT the quality of everything I’ve owned is exquisite!!"