Bruegger's Bagels

"Such great potential in this location! I'm guessing this place is short staffed. Messy and dirty, so I chose to eat in my car. Service was confusing, probably because they are short staffed. Food was good, but I expected the bagel to be toasted. Executives need to help quickly, or it will fail! IMO- EINSTEINS is better."

"Very confused ordering area. Staff wasn’t happy with standing in the normal line to give them my order alone the glass case with bagels. Like any other bagel place you order and pay for what was made not order at the machine and then wait along the bagel making location. Just got a bad vibe from male employee about the ordering system when it’s poor signage and employees are visibly annoyed and have reminded 98% of customers that it’s corporate decision. This isn’t a good format and I won’t be returning anytime soon."

"I ordered ahead and showed up at this Bruegger's only to realize I was at the wrong location. The manager (didn't catch his name) made my order for me on the house even though it was my mistake! This level of customer service was just amazing and I'll be sure to direct all my online orders to this spot from now on! THANK YOU!! :)"

"On Christmas Eve I came in for two bagels with cream cheese. I paid approximately five dollars a bagel since my order came to over $10 and my bagel had about a teaspoon of cream cheese on it. I have never experienced this at other locations. They usually give a generous smear of cream cheese for the price you pay. I vowed in the past to never to come back to this location because the manager is not very friendly. It always seems that he hates being there. In fact, he was working the register on this day. He didn’t offer a smile when I placed my order. I called to let him know about my order and, he never came to the phone. I Would not recommend this location As this is my consistent experience here. I recommend going to Southtown which is not too far away. The management is nice and you at least get a smile when you place your order. I gave the atmosphere one star because there is no atmosphere. You used to be able to come and sit down and now you can only take your bagels and go. During the summer, there are two Bistro tables if you want to sit outside. In this day and age service is so important. Especially in the morning when people are just waking up, they are looking for a friendly smile at the places they frequent. And with prices of food being so high for all of us, people need to get what they are paying for. This is not to bash your business, but to give feedback that should be considered in the future. I have no plans of ever coming back because this has been My third experience like this, and I finally decided to write about it."

"Excellent bagels! Quick service. Convenient location. We tried the turkey chipotle and the avocado bacon tomato and both of our bagels were very tasty. They have a few tables outside, which we were able to eat at with our dogs. The dining room inside was still closed when we visited. Definitely would recommend visiting this place to have one of their great bagels!"