Pizza Hut 1101 Hennepin Avenue, Minneapolis, MN 55403

"This location is having all their pizza deliveries forwarded to DoorDash or other services now even when you order directly from them, and the experience suuuuuuuccks both for you and for the hapless and exploited DoorDash driver who isn't given accurate information, can't ever seem to find your address even though you don't live in Atlantis, and begs you for 5 stars that you wish you could give them but literally can't. And good luck getting someone on the phone. Pizza delivery has been a solved problem for decades, but this location can't manage it, perhaps because they can't pay a good wage, or maybe their management is bad? These are not things I should be thinking about this much. Okay, so sometimes it's just that my food was a little cold and/or a little late, not really a big deal, and it's not like you should expect much better from a Pizza Hut, but even when your order doesn't get lost or delivered to the wrong address, it's all the little needless dramas of it all that makes ordering from this location a miserable experience. Order from somewhere else."

"We ordered from here on my husband's birthday on November 22nd and when our pizza got to our hotel room the pizza had a long piece of hair on it, we called the store and they offered to reimburse us they said we should get the reimbursement in 7 business days but we still have not got anything from there mistake, plus my husband gave the door dash driver a nice tip for going a few blocks away, high price for just one pizza and one cheese bread. Note to self never order from here again because they don't treat there customers good or fair. Plus we threw the pizza away and we had to find another food source thanks pizza hut for trying to ruin my husband's birthday."

"I would give zero if possible...steer clear, very clear! We never got our order as the delivery person gave our $120 order to another person with the same name as my wife at the hotel. Nearly two months later, still no refund. The store will not answer a call or return a call to us and the Regional Manager cannot get the store to comply. Pizza Hut HQ says they cannot do anything about it, since its franchise! They are unwilling to help. We ended up walking to another pizza location, order in person, pay and wait for a second order. I am not sure what's going on but your store made an error by not checking for the right person. In the meantime, we had 10+ young girls very hungry from dance convention all day along with multiple parents. Come on Pizza Hut, make it right. As an update (8 weeks later), the store finally returned a call and stated they have a refund...but its only a store credit and can come to the location and use it. We live an hour away and do not plan on having Pizza Hut in downtown Minneapolis ever again. A simple refund or Gift Card to be used anywhere would be the right thing. Once again, they are not willing to work with us."