Caribou Coffee

"We went through the drive-through and got a drink for my son. It was quick and service was wonderful and friendly."

"I normally stop once or twice a week on my way to work, but the service I received this past Friday (12/15) was unacceptable. I also go through the drive thru - I waited at the board to order for at least 5 minutes, remind you there was ONE vehicle in front of me - already at the window. I ordered ONE drink and was given my total. I approached the window to pay for my order - which was taken right away and I left a 15% tip, which I regret at this time. I waited for 10 minutes for ONE drink and I was at the window and already paid, so I couldn't leave. I was watching through the window and it was not busy - I saw 2 customers inside and there was 3 people working. I saw 4 people drive off behind me in the drive thru - due to the wait. A woman finally came back to the window after 10 minutes - she then thought I was someone else and gave me their total. I explained that I'm still waiting for my ONE drink. Two minutes later, she came back with my ONE drink. No apology- nothing. I was late for work and my drink was half full and cold. I always order a large white chocolate mocha - hot. Very simple order! When I finally received my drink - I pulled around to see if the inside was busy because then maybe I could understand the wait - there was no one waiting. They are too focused on online orders and cant keep up with customers. I'll take my business somewhere else."

"I actually work at another Caribou, but I go to this one often on my days off due to it being extremely close to where I live. The service is always great, and even if they can get extremely busy, they always try to be accurate and friendly to all of their customers. Not to mention their lobby is cozy."

"It was a good stop to grab a quick favorite coffee of mine. Only issue was the young lady's headset not working fully. She couldn't hear my order."