Burnsville Toyota Service

"They wanted 100+ for oil change, 35 for rotation. No quality. Rushed job because they didn’t care to wipe the oil residue off. Oil on the plastic cover of the engine compartment? Why would oil even spill there? When I showed my friends these pictures , no exaggeration, they busted out laughing at me. I got played. Whoever did this oil change is careless Or simply they just don’t care. You can’t tell me they trained someone to do this!"

"I had my 5000 mile inspection here and it was a wonderfully easy process! I was able to do some work in the lounge with the WiFi. It only took an hour, and when the service was finished I got a video of what was checked and a professional helped me get checked out. Awesome experience!"

"Not always the best pricing but very quality service with a business that treats their customers with tons of respect and sincerity. Definitely an ethically run service center with kind employees."

"So far, I've not encountered an issue to complain about. Toyota went above and beyond to fix my tire at no fee two weeks ago, apparently I ran over a nail or something.. Generally, staff is polite, willing to listen, that's helpful. It's been over 10 years of no disappointment. Hope this doesn't change."

"I must admit, my experiences with this place have generally been positive, consistently delivering excellent results in car repairs. However, my recent encounter following a minor accident has left me disappointed. Despite a hefty charge for the repairs, even with insurance assistance, I was still burdened with a substantial bill. Upon receiving my car, it was apparent that the issues were not entirely resolved. Despite assurances of its good condition, the car exhibited persistent problems, notably pulling to the right despite supposedly adequate alignment and tires. Subsequent attempts to rectify the situation only revealed additional challenges. Regrettably, my dissatisfaction peaked when the individual handling my car attempted to persuade me into paying for another inspection, a service that should have been addressed in the initial repairs. This unexpected request, coupled with the prospect of another $200 expenditure, only added to my frustration. While I typically refrain from expressing negative sentiments, this particular experience was undeniably unpleasant. The promised resolution did not materialize, leaving me with an unresolved issue and an unexpectedly high bill. For a company that emphasizes customer satisfaction, this encounter felt like an unfortunate departure from their usual standard, leaning more towards maximizing revenue than ensuring customer contentment. And now I have a car that is still not fixed and probably will have to pay more money for it to be fixed somewhere else."