Starbucks

"I was at this location this past Sunday with a friend. While we were chatting, I ordered two drinks on the app and the order was supposed to be ready at 2:30. The traffic continued as people were coming in and out picking up their ordered. No one coming in to pick up the order waited more than 5 minutes. They were in and out fairly quickly. At about 2:30, I went to check on the drinks and one of the baristas asked me for the name on the order which I provided. Then notified me that she’ll be working on my drink. 10-15 minutes had passed, I went up and one of the drinks was made (hot chocolate) and they didn’t call my name so it was look warm by the time that I went to retrieve it. However, the second drink wasn’t there, so I went to sit back down. The barista who had spoke to me had disappeared. At about 2:55, I went up again, and my drink was still not there. The same barista, who had originally informed me that she was going to make my drinks had reappeared and asked me if I got both drinks and I said no. Then I stated how it’s been over 40 minutes. She told me to talk to her manager. I had repeated the same thing to the manager and she reported that “they are busy” and “doing the best they can.” No apology or reassuring me that they’d get my drink made immediately. I went to the table again and I had other customers asking me what’s going on. I came back up to grab my drink and I informed them how disappointed I was. The manager told me that she’d give me a gift card. They called me back up like two minutes later and she gave me a $4 gift card. I didn’t look at the card until I got to my table to sit. When I finally looked at it, I was highly disappointed. My drink alone wasn’t $4 nor was any drink on the Starbucks menu. I went up to talk to them and one of the baristas (man) was like “yes.” So I told him that they can keep their card. He took it and I went to sit back down. I never had such terrible service or nasty customer service. I don’t want to pull the race card but anyone else who came for drinks didn’t get the same service that I did nor were they treated the same way. I wasn’t rude nor was I demanding maybe I should have been. I work in customer service and try to treat people the way I would want to be treated. But this was just disappointing and unacceptable. I hope they do better."

"This used to be my favorite Starbucks. I went here several times a week and they knew me, they were nice, and I would be appreciated. Now, I don't even get a hello when I go in to pick up my order. My order for the last 2 visit has been smaller and smaller every time."

"The chicken and pesto sandwich here is actually pretty decent. I actually quite enjoyed it the last time I had it. But when it comes to cold drinks it never feels like they're ever properly mixed. That being said the service here is always great."