Caribou Coffee

"I work nearby and come into the shop quite frequently. I was planning on using my perks account to redeem for a free bakery item since I forgot my lunch. The gentleman told me I couldn’t redeem my points in store. The website clearly states you can redeem points in store. I went back in after walking back to my job, and showed him the website. He was so rude and mean and just dramatic about everything he did on the POS system after I basically told him he was wrong (since I showed him Caribous statement on the website) Super disappointing as it’s the one coffee shop nearby and as a fellow in customer service, I expected more. Oh and also, yesterday I was able to go in and the girls were so nice about a free cup of water. Today, she tried to charge me $4 for a cup of water."

"Everyone is always very friendly and my coffee is always delicious. If you are waiting they make sure to check where your order is at."

"I've been going to Caribou almost every morning for years. The Veterans location is completely going downhill. Yesterday, I bought a Cherry something Tonic- just to try something different. It was a jam packed cup of tap water ice cubes, tonic water and what tasted like brown food coloring. There was no "peach" or Espresso flavor whatsoever. Today, I mentioned it to one of the employees.. she said "Well, you have to develop a taste for the tonics". This drink was NOTHING like the picture. The last few weeks I've been ordering the green tea blended drink with "bubbles". A couple of times I mentioned to them that it had no ice in it. It was actually more room temperature. Then..there is a coffee that I have ordered almost every single morning for years. Lately, most days it tastes like tap water with watered down coffee flavor in it So- after the way I was treated today, I will never go back there. I spent on the average of 200.00 per month there. :("

"I LOVE caribou however the last two occasions I’ve gone through the veterans location drive thru, the cup is not full. Quantity matters when you pay for a large- you should be getting a large."

"Jake does a terrific job! Super friendly and fast service! Cozy, spacious inside w nice outdoor seating and tons of parking too."