Pizza Hut

"This is absolutely unacceptable! The entire middle of the pizza is just disintegrated! We called to let them know about this and the lady that answered the phone obviously didn’t like being called out on it. No offer of any help or refund and told us because we ordered through door dash that we pretty much have to go about it ourselves with door dash to “reorder”. Her attitude was just as unacceptable as the pizza. Yes we ordered through door dash but door dash didn’t make this pizza, they definitely could have done more for us on this! Very poor customer service!"

"Ordered a pizza, two pasta dishes and 4, 20oz drinks. Delivery driver dropped off the food and I asked about the drinks. He translated through his phone that he would have someone call me. Noone did. Next evening when I realized Noone would call I called the store. I was routed to customer service and they sent me back to the store phone. This happened a few times and I was calm and patient. One customer service representative hung up on me and then I was getting irritated. Called the last time and the rep said they can't do anything except keep routing me back until they puck up. Finally the local store picked up and I explained my situation. The lady said it's a bad time and got my number and name to look into it. Day three and just after 11am, I decided to call having not received a call yet and wanting to avoid another brush off due to high demand hours. Guy answers and I give him info. He goes in and refunds my drinks. Pretty quick process from what it seemed. The whole 3 days I was trying to get my money or drinks, I was being re routed and not a single sorry or an offer for free pizza or anything. I mean I paid a delivery fee and a tip and didn't even receive my full order. Looking at the reviews, I can see that this will probably fall on deaf ears and continue with poor customer service. I will remember to avoid ordering from Pizza Hut until I can get an explanation from corporate on this weird, exhausting customer care loop and the quality of service"

"NO FOOD!! Order was placed online. Card was charged for the food. The order sent to wrong address. Asked for a refund after hours of no food. Store and customer service line gave us the runaround. Now just seeing if the money will actually be refunded. Absolutely horrible experience."

"Ordered a "Tastemaker" deal, extra sauce, light cheese, and 3 toppings, with a double order of breadsticks and an order of mini Cinnabons . the eta was 15-20 minutes, showed up 20 minutes later , entered the lobby and looked over, the monitor said my name and 0:00/Ready remaining on the ETA/Status , I walked up and asked to pay and got told "it's not ready I'm working on it so hold on" I looked up at the monitor again and knew it was going to be an experience, my order was marked "ready" despite still needing the Cinnabons and other sides finished, so the metric farming is real.... once the employee brought the meal up and began the ringout, all that I had to do was look over at the soda cooler for her to huff and grab the soda that I paid for and throw it on the stack of boxes, again getting the experience that "just because you paid for something you think that you should get it?" and for the finale, there was no sauce on the pizza that I ordered extra sauce on, the pizza was lukewarm with no seasoning on the crust, there was also no seasoning on the undercooked, doughy breadsticks, and the Cinnabons must have been run through the pizza oven to catch them up because the plastic tray had melted to the Cinnabons rendering them inedible. it would have hurt less to throw 40 dollars out the window then to have my family unbox the meal and look at me in hurt confusion for bringing them food that they couldn't eat. I loved pizza hut, but they're too busy with edgy TMNT pizza boxes to actually make a decent pizza. I just got done a 14 hour day with 7 of them on the road, and all I got was a slap to the face in the form of a mock dinner. Do better, no one's asking for perfection , just to make the meal the way you're getting paid to..."

"Ordered a pizza for carryout because they had a good deal on it, $10.99 for a large! Arrive at the location a couple minutes before it says the order will be ready and decided to step inside to wait. Once inside, I was hit by an overwhelmingly bad odor, possibly of sewage backup? It was sickening. I got my pizza on time according to the ETA. I was so put off by the smell in the restaurant though, I really didn’t want to eat this pizza. I took a couple of bites, only to find my “hand tossed” crust was so thin it barely existed. If I wanted a thin crust I would have ordered a thin crust. I ended up tossing the pizza and re-ordering from another pizza place."