Lisa's Pet Salon

"1-star rating based on pricing, time and customer service. We took our labradoodle there for the first today, 4/8/22, to try a new local groomer. Our pup gets groomed every 8 weeks (every other month for 6 times a year min). Lisa quoted no more than $70 telephonically; 25-lb pup. When he got there for his 10:30a app., she said he was matted and that would cost a matting fee. Lisa then quoted at least $85 based on the condition of his coat. I interpreted that to mean an additional $15 matting fee and accepted the new quote. Well within normal standard in our area. At 3:45p, 5-hrs later (5 hours!) he was finally ready for pick at the tune of $150, which she then dropped to $125 to mispresent some sort of bargain. That's a 33%+ mark up from the original $70 quote. The work was satisfactory, but the dogs waiting there were not happy and neither was mine. She did not seem to enjoy working on them -- including the female boxer breed she was struggling with and yelling at at the time of drop off. I don't understand the point of a quote if you can't come even close to the first or the second quote. It was like she just made up a price based how difficult she [felt] that job had been. Can you imagine a home purchase, an auto dealership or mechanic shop having the same type of practices? That would be crazy insane. Professional enough, skilled enough but will not be going back for a 2nd visit. Underpromise and then over deliver, not the other way around. Stick to your the quoted amount or raise your initial quote and it won't be so hard to swallow when payment is due."

"Lisa is a great dog groomer and she listens to you!"

"I have been using Lisa's Pet Salon for many years now and have never been more satisfied and happy with each and every groom. Not to mention how happy my pet is being there with lisa and the other pets. They have a blast and play all day."