Pure Cleaning

"I used the deep cleaning service for my new place, & the move-out cleaning service for my old place. The cleaner did not do the best job with the deep clean. She left bug carcass on the living room window sill, dust on the outside of the fridge, and a cobweb remained in the kitchen. Master bathroom still had grime on it. I spoke with Nati and since I wasn’t completely satisfied, she charged me the lowest fee for deep cleaning, which was $150. Fast forward to the move-out cleaning. I was told it can take between 3-5 hours (originally I was told 4-6). There were two cleaners; the first one showed up at 12:30pm, the second one less than an hour later. I leave them to it & go run errands. I get a text from Nati saying that there’s more cleaning needed than originally expected, & they’d have to charge a “heavy-duty fee” of $50-$100 (never been told about this possible extra cleaning fee before) on top of the $280, depending on how much more time it takes. I got a text at 5:42pm saying that the ladies were finished (a few minutes outside of the 3-5 hour window). A couple of days later, I called Nati asking when they’d run payment and how much everything was. She said she still had to do invoicing & would call me before she ran payment. A week from the move-out cleaning, I was charged a total of $530 for both cleanings. No heads-up. I’m trying to understand why I got charged a full $100 extra dollars for a move-out cleaning when they completed it a little after the 5 hour timeframe? Also, you don’t just run payment a week later without giving a total. It’s tacky and unprofessional."

"I can’t say this enough...this has been the best cleaning company I’ve used over all my adult years. They are so nice, professional and quick! My house is left smelling fresh and clean and nothing is ever missed. I use them bi-weekly and I wouldn’t change anything about their services. Thank you for being a top notch business!"

"I thoroughly enjoyed the service from pure cleaning. They take care of all of the details which I do not like to do. They dust, windows, floors and even removed water stains from my sinks. Perfect for deep spring cleaning or regular upkeep. Totally worth the cost."

"Just had my home "deep cleaned" it was a joke. They don't pull anything out, they missed the outlets, the mirrors were a mess, they don't even have trash bags. Three cleaners were in one small room for 45 minutes missed the counter ( the only one ) missed the two light switches and missed dusting the dressers. Also they didn't move a thing they just used a dirty swifter and moved around all the items. It was totally not a deep clean, totally not a good job, totally would never use them again. Also, they broke a bottle while cleaning my frig but never offered to replace it. Lastly, I paid extra for frig and stove to be cleaned they didn't even pull them out! Furthermore, as I said they broke a bottle and I just found glass under the frig that they didn't clean up! Dangerous! And they didn't even clean the interior of the microwave!!!! They don't even fold the towels or throw blankets!! Got them thru #AMAZON going to complain! Terrible job!"

"(This is a long review, but the first and last paragraphs should spare you the minute details should you prefer not to read it all.) Unfortunately, I have to write that my experience with Pure Cleaning LLC is quite different from the few other reviews currently here. My hope would be that our circumstance is an exception to the rule, but I feel compelled to share our awful experience and give fair warning to others that perhaps also may be taken advantage of. We purchased a one-time “deep cleaning” service on Amazon to include one of our bedrooms. We also elected to pass on a few extras like having the oven cleaned as our house was already very clean and we only wanted to purchase help with perfecting the nicks and crannies, so to speak, as we sold our home and wanted to make sure it was in immaculate condition for the future owners. From the very moment a cleaner arrived from Pure Cleaning LLC, however, there was a constant battle over what we paid for and the cleaner and her presumed manager via phone calls with her trying to upsell us on services we did not require. The cleaner would not let my wife have a word in edgewise, and more than once I had to approach a conversation between them to interrupt and set things straight - that we only wanted what we paid for and exactly that. After seemingly getting past the preliminary issues the cleaner later progressed upstairs where the one bedroom we paid to have cleaned is located. The cleaner entered and looked around - apparently preparing to start her work, we thought. She then returned a moment later and entered a different bedroom we made clear we did not want cleaned and began working. I noticed the deviation from our previous conversation and my wife proceeded to run to the bedroom to point her in the appropriate direction. The cleaner proceeded to state she had already finished the service. Literally 10 to 20 seconds had passed since she entered the already immaculate bedroom save the the dust on the blinds. A one bedroom service was certainly not rendered in the least. The cleaner proceeded to refuse to provide the bedroom service for which we had paid. During the entire time the cleaner was present she repeatedly tried to manipulate the circumstances with tactics like mentioning she had given us some “favors” by providing additional services for which one would normally pay. I used the comments regarding these “favors” to once again make clear we were not asking for additional service - only what we paid for. The response was that no such comment had been made when the cleaner had just done so another time less than a minute prior to my own face. Essentially, we didn’t get what we paid for and dealt with consistent belligerence, dishonesty, and manipulation the entire time. I personally would recommend a person to stay away."