Madeline's Meticulous

"They are the service for our senior community. How can you clean mop and vacuum 5 floors in 15 minutes? No one speaks English. Always on their phones. In and out. We haven had a thorough cleaning 2 years. Have addressed it with management over and over but it has fallen on deaf ears."

"I use Madeline's at Desert Horizon Apartment Homes for turn cleans. Great communication back and forth. Really nice on the phone when were scheduling."

"This company was referred to me by my apartment complex. So I went with them over other companies. I work in property management myself for a nationwide company. I was told $125 over the phone unless more work was needed then they would contact me. I heard nothing so I assumed all was well. They never contacted me when they arrived or left. This was yesterday. I went back to the apartment that afternoon/evening as did my roommate Ans we were shocked. Floors dirty. Baseboards not touched. Turns out they do not clean walls either. They were hired for a deep clean/move out clean. Counters still dirty. I took pics and followed up with the “man in charge” and he said he would send someone back over, but that they do not clean walls, they would need to be painted. I was never told this on my pre walkthrough with my complex (who I loved, great complex and management). But that was fine. After maintenance agreed to him (I have not spoken to them myself yet) that the walls would need to be painted he informed me he would NOT be going back to touch up what was still not cleaned properly and that he was also charging me another $55 even though I still have not received an invoice, though he happily charged my card anyways. And has blocked my phone number. I have the pictures and the texts from him that were very unprofessional once I stated I felt it was unfair to charge me extra with no proof of working extra hours, a still dirty apartment and no call to tell me this yesterday before going over the time we discussed and the amount to be paid. I felt very taken advantage of after trusting this company and providing my card information. This is the text from me that triggered a very unprofessional response from this man after a cordial conversation: “Yet I have no way of knowing when you went into the apartment or left. Can that be confirmed? And no one reached out to tell me this. I had to contact you. And now that I have complained that the apartment wasn’t up to standard, I feel I am being charged more. This is so unprofessional. I am in property management and have worked with many cleaning companies over the years and have never dealt with anything like this. So now I’m being charged more by you and I’m sure the complex will be charging me for more cleaning since you aren’t returning. “ This is his response to me: “Listen Billie! I am one of the most easy-going human beings on this planet, but you’ve pushed my buttons sweetheart !!! We have been doing this for years and years and years. We are one of the best cleaning companies in Arizona. I can send you pictures of your filthy apartment that was cleaned yesterday. You’re getting charged accordingly. I don’t know what your dissatisfaction is, I can tell by looking at the pictures of your walls alone that you were a slob. We are going to invoice you accordingly. The property is going to have to paint the apartment regardless because of your filth and the way you live. Unfortunately, you don’t take care of your residence very well, so you will get charged accordingly by us. Please do not ever contact us again !!!! “ Let me clarify. We lived in that apartment for a year. With a dog for the first 3-4 months. And 4 people total living there throughout that year. It was not perfect and it definitely needed a deep clean after a year of just regular basic cleaning. This was a roommate situation. It was not disgusting as he stared and he would not send these “pictures” he has of how “disgusting” he claims it was. I wasn’t told I was being charged more until I complained. I was polite and never disrespectful as this man was. So now I am out $180 with no invoice. And my apartment is still dirty and I will be charged more fees because of that. For some reason I cannot post pictures. But I will once I figure out how as I have never left a negative review for a company. Ever. That’s how upset I am by the way this was handled. I didn’t even ask for anything from him, such as a refund. Or to even go back. He offered that. Then took it back."

"After having the floors replaced in my home there was a layer of dust on everything. Found Madeline's Meticulous online and will be using them for all my cleaning needs! Great prices, house was spotless."

"We’ve always had a great experience with their house cleaning and I highly recommend them!"