Maid Complete

"Hired this company for a move-out cleaning. The representative who scheduled the 2:30pm job calls to inform us that their assigned cleaner is running late- says they should arrive no more than half and hour. The cleaner assigned to my home was over 2 hours late, not a half an hour. It’s quarter to 5pm and the young lady apologizes and seemed ready to start the job only to find out an hour in and not much cleaning done- she informs me she needs to leave to pick up her partner to help with the job, apparently. She leaves and doesn’t arrive until after 6pm with no partner. Two hours later the downstairs is no where near finished and she still needs to do the upstairs etc. Came to find out she had left again without notifying us- she leaves our garage door open and arrives back acting very strung out. At this point we are exhausted because it’s after 8:30pm waiting for this cleaning to be finished. Our move-out service is clearly not going to be completed with in the next hour and I’m not going to allow this to drag out any longer. Obviously this employee is unprofessional and given the time as it’s so late in the evening, we ask her to leave. Overall, this service was a dumpster fire and I’m very disappointed. Money and time wasted!!"

"At the beginning things worked smoothly, we had a bi-weekly schedule and we loved out cleaner. At that point we only had to deal with Maid Complete the one time on our initial booking. After about 4 cleanings we were vacant from our home for a month and delayed our next booking there so. This is when things came off the rails. Unpon returning home, the week before Thanksgiving, the person who was not our original maid did not show up. Ok no problem, stuff happens. We then asked for another cleaning after Thanksgiving. The earliest they could get us in was 2 weeks out. We requested to have our original cleaning lady come to do our house and they said that they would do that for us. I called a day before to confirm because they never got back to us and they said it was a new cleaning person. Which was a problem because we needed to leave the house before the new crew arrived and we don't trust random people all throughout our home so we had to cancel. Due to the mixup and their previous cancelation they did not charge us a cancelation fee. We re-scheduled for a few days later and planed to be around for the new cleaning crew. They did not show up. This company is simply a middleman for independent cleaning services to get bookings due to their reputation and marketing. We Imagine they do little to no vetting and their booking process of cleaning personnel is not very reliable, especially at short notice. With all of the inconsistencies and lack of communication about our needs, we decided to move on from this company. They were gracious enough to not charge us for any inconveniences and therefor I am inclined not to give them the worst rating possible."

"We have 2 rental units in Tempe that ASU students rent. After they move out for the year the places can be an absolute disaster! We always call Maid Complete to get everything into tip top shape for the next renter and they never fail to impress us. Would highly recommend them. The one time we thought they missed a spot in a bathroom they were very apologetic and sent the cleaner back the same day. It’s hard to find that level of customer service nowadays."

"I recently purchased a rental apartment and my agent recommended me to maid complete. The entire process was flawless from booking to cleaning. The apartment was a bit of a mess due to the last owner but the cleaners did an excellent brining it back to shape! I highly recommend Maid Complete to anyone who's looking for a cleaning service."

"OMG - Do Not Use These People!!! They have virtually zero contact with the people that come to your home. They are hired in blind interviews and send on jobs, into people's homes without Ever having met the people they work for. Shane in the office is super nice, however; he's not the one that does your house. God forbid you have an issue and you get to deal with Dennis the manager. What a total jerk!! They ran my card for charges 2 1/2 months after I cancelled. When I called Dennis to discuss the issue he decided to hang up on me. Finally I received credit by going through my card company and 2 weeks after that was resolved, they did another charge on my card which I again had removed by contesting with my card company. Do Not give them your credit card as they feel they have a right to charge it whenever they want, for any amount they want, without ever contacting you. Buyer Beware! Watch you statements, Dennis is total SLIME!!!"