Bonanza Dry Cleaners

"Went to get my dress preserved here and wanted to use my own box. The manager said my dress wouldn't fit in it (even though it's the box it came in) and said I'd need to buy their box, which is 2 inches bigger. Fine. I was told to call around and find somewhere else to box it because they didn't seem to know how to properly preserve dresses. I called Wednesday at 10am and said not to box it. They said okay. I decided not to deal with it and called them Thursday at 11am and asked them to box it. They said they would. I go to pick it up Friday at 12pm and they handed me my dress, bagged. The manager was on the phone and said they gave the only box to someone else. I asked how long it would take to order a box and they said they didn't know. I paid, took my dress and left. The one front staff was friendly, but I'll never do business there again."

"Stay away! Dropped off an item with specific instructions to not do something to the item which leaves permanent damage, they did it anyway. When I pointed it out to the cashier I was given a major attitude."

"Never again! Over the last 3 months they have shrunk the arm length on 14 dress shirts. The shirts have ONLY been dry cleaned at this location, never machine washed. 36/37 length now are 2” minimum above wrist. Replacement is going to cost me $600 on the low end. I’m not even going to bother attempting to have them reimburse or replace. The shirts are ruined, end of story! If you have dress shirts you wear for work I strongly suggest you take them elsewhere."

"So this business was a go for 5 stars until I got home and realized all my items werent packaged together. My pants were missing & I requested all of my itwms thinking the pants were with the jacket & trusted them since service was so excepriobal. Yes I asked for a rush job so expectations were exceeded from a delivery of service standpoint but from a business aspect Bonanza needs improvement on (communication) #1 because the manager didnt inform her employees so they could update their system to package my order together (professionalism) #2 don't blame the customer because you dont want to accept responsibilty that you & your employees messed up & expecting the customer to communicate to your employees to update "your" system that items were being picked up before they were scheduled to be when you approved this. #3 (business practice) don't charge the customer after the fact for rush fees that werent charged or explained upfront. I was willing to pay the rush fees but not for the pants because of the principal that they were blaming me for their miscommunication & oversight. Also, they didnt know I spoke Spanish & lied right in front of my face. Horrible experience that could have been an amazing review & experience."

"These folks do a reasonable job but don't give them anything too complicated like sewing a zipper on a pocket. They instead took the zipper off the front chest of the jacket and replaced it and left the zipper pocket still broken. We've had other couple of mishaps with these seamstress there. Update: They ruined a brand new Western shirt and then gave me a hard time about it. A week later they gave me a credit. They break buttons off and don't replace them. When they dislocate the top button on a dress shirt they just press it like an open collar casual shirt, splayed open. It's ridiculous. I have had to get shirts redone a half dozen times. It's hard to find a good cleaners here since Martin's closed. We are about to look elsewhere now."