Cactus Insurance Services

"Called twice. Never called back."

"I have been with Cactus insurance since its inception. I always had the best service with George. Unfortunately, I cannot say the same with Shaun. No return calls, I have tried to reach him repeatedly over the last several months to no avail. I have to call Travelers direct to get assistance. Going to change agencies and will be having my brother and daughters change as well."

"Sean has been my agent forever. He does a great job and always responds quickly."

"Sean does not return calls or process requests. Ever since George left, it has not been the same level of service. I do not recommend this company."

"When I received my renewal it had increased so I called and left a message requesting a call to see what options I had. Waited 2 days and no return call. Left 2nd message. Waited about a week and no return call. Had to make a decision so I opted to switch companies. When I call to cancel I spoke with Sean and canceled policies about a week in advance of renewal. Unfortunately, according to insurance company he did not cancel until day after renewal. This was on automatic withdrawal so monies for 3 insurance policies were taken out of my account. BIG HIT. BIG UNEXPECTED HIT. I had to pay for new company policy and have to wait 4-5 business days for refund. I had to call Travelers Insurance since again no one was answering phone at Cactus Insurance to help resolve this."