Desert Financial Credit Union 6633 North Black Canyon Highway, Phoenix, AZ 85015

"Love their multiple drive through atms, very convenient and quick"

"why would your bank teller ask me “when was the last time i crossed the us” if i needed to just cash a check? never felt so disrespected in my entire life. then refused to cash my check calls manager over and they say it was company policy to know and when i asked why that was necessary information to know they asked me to leave even though i’ve never had issues before cashing my checks there.manager and tellers need to know how to speak to customers properly and don’t even deserve a one star rating luckily i’ll be taking my business elsewhere.i see they respond to reviews so i’m hoping i get some insight as to what this new “company policy” actually is since i had no real explanation other then the manager asking me to leave…"

"Drove out of my way to withdrawal cash from here. Not just one, but both of their public ATMs were broken (keypad inoperable on one, the other unable to dispense cash). Use to use this branch for business banking 20 years, sad to see how far it’s declined."

"I have never had more problems with a financial institution. My debit card information has been fraudulently used in another city twice, even after I cancelled it and got a new one. It’s been two weeks and they haven’t credited my account, and it’s Christmas! My employer made a mistake on my check do I had to get a paper check. The gentleman who assisted me was going to put a hold on my check for 10 days except for 25%! I’m going to find a new bank asap. Your money isn’t safe here and they could care less about you."

"OK. I am new to this bank, but this institution seems to do things differently than other banks I have done business with. First, (I'm not making this up) they do not use deposit slips. The little slip of paper that you use when you go through the drive-thru with a check, to accompany that same check, that includes your account number so that they will know what account to deposit the check into, presumably, so there is no error. So how do you know whose account I want this deposited into? (EX: what if I'm depositing the check in my daughters account for what ever reason) "We go by your ID." That, of course, would only help if it was MY account I was depositing the money into. Secondly: The amount of my deposit, less cash back (which would be normally noted on the deposit slip, which they don't use), should be shown on the receipt. It only shows the full amount of the check deposited, followed several lines down by a deficit of the amount of cash back, without indicating that it is, in fact, cash back. Thirdly: At the beginning of this month, I asked for a pack of pre-printed deposit slips (like the 2 I got when I got my checks). Teller was very friendly and seemingly helpful and said "No problem. You should have them within 10 days". When I went to the bank, nearly a month later, and after not receiving the deposit slips, I naturally inquired about them. The teller informed me that they don't use deposit slips, and what was ordered for me were check registers. Why would I have her mail check registers. You have those here at the bank, don't you? "She must have misunderstood you". Don't you have to possess, at least at a minimum, a high school diploma to work at a bank?"