Herb's Appliance Repair

"Started off bad with this company. Needed my dishwasher repaired at my rental and no one showed up for the appointment and then was told a part was being ordered (without looking at the dishwasher) and after multiple attempts have heard nothing. Going with someone else."

"Recommended to me by Spencer’s TV & Appliance… awesome customer service by Jen, and Brian came out within 48 hours to do our repair. He was early/on time to the appointment, and in and out in just a few minutes. Very good experience, highly recommend. This is a family-owned/operated business."

"Our 2013 Kenmore LG refrigerator stopped working. PORA recommended 5 repair companies. We called one, who came promptly but could not fix the problem. He had a recommendation for us, though, and phoned Herb’s Appliance Service on our behalf. Jennifer answered and soon called us to say that Brian (the late Herb’s son) could come in 20 minutes. When Brian arrived, he diagnosed the problem: a malfunctioning compressor. Repair would cost as much as $1300. Another option would be to move the refrigerator out to the sidewalk; someone would take it away. Option 3 was to remove the refrigerator and exchange it for the older, smaller Kenmore which we had in our laundry room. As we wondered aloud who we could ask to move the refrigerators, Brian stated that as it happened, he had room in his van and could haul it away. Soon its doors were removed and out went the fridge. Brian returned, removed the doors of the old fridge and moved it into the kitchen. His energy and competence and knowledge and communication skills are amazing! As if that weren’t enough, he gave us tips for maintaining appliances and entertained us with stories about his tortoise, Marley, and much more. The bill for all this work was very reasonable. We feel so fortunate for having found Herb’s Appliance Service and wholeheartedly recommend this company."

"The only friendly person that works there is the lady that answers the phone.. they love to lie and stretch out the truth. There nothings ever new and what they do is they take your high-end appliances and replace them with older models from 10 to 15 years ago refurbished and say they’re working well while they make money off of your old appliances. They are basically a few years old and sell them out"

"Customer service could be a little bit more nicer with the technicians Just need to work on communication otherwise, it just needs may be more employees to help out or just better communication in a little bit more friendlier service"