Rooter King Plumbing

"Had a kitchen sink water leak and contacted our home warranty company and we were assigned Rooter King for service. When I went online to look at the company, I was a little frightened after reading a few of the reviews that were associated with home warranty companies. We were given a pretty large arrival window of sometime between 2 and 6.... But we received a call just before 4 and advised that our plumber was on his way but that he was coming from across town with a 40 minute ETA. Jacob, arrived and was very friendly and professional. We literally have a family emergency occurring right now and I explained to Jacob that I spent all night at the hospital and that I had a lot on my mind right now and if it would be ok hovering over him asking questions and just talking to him to take things off my mind. He laughed and said that it would be fine. Jacob was able to identify the problem right away and fix the issue all while having me right there in his ear the whole time as well as getting me to chuckle a few times, which was greatly appreciated!! If we have any future plumbing issues, I would definitely call them back and request Jacob for my service!! Whatever you are paying Jacob, it's not enough and he should definitely get a raise! Thank you Jacob, for taking my mind off of things for a little bit."

"They where send by my home warranty to replace my water heater, and they charge me around 700 dlls on top of the warranty to bring it up to code. The guy that install the new water heater forgot to put the alarm under the new water heater and the told me he would put it alarm when he would come back to remove it so we could put a new pedestal. I call the company and they just told me to place the alarm under the water heater my self that it was easy which is impossible go do it with out removing the water heater."

"This company was sent out by our home warranty company. While the guy that was sent out was very friendly, that was where it ended. The upsell mentality was awful. Immediately claimed that our simple water heater replacement required an additional $970 to get the install up to code. Amazing that this was claimed to be required on a new home. Never again. If I could give 0 stars, I would."

"Edit: Noticed the response from the owner just now, thanking me for my review. Can't help seeing that it's the canned response they provide for every negative review, including some much worse experiences than mine. No real response, no explanation, no attempts to resolve the issue(s). That should tell you a lot about how things would go with this company if a mistake gets made (and EVERY company occasionally messes up. The good ones just try to make it right) Had a very frustrating interaction with this company. My hot water tank began leaking, so I called my home warranty company to file a claim. They sent out Rooter King to check things out. The guy shows up on time, super polite, everything seems fine. They agree the water heater needs to be replaced. American Home Shield then calls me and informs me that they will cover the cost to "replace and dispose of the hold heater and install the new heater" but they won't cover "modification costs" But okay, this water heater is only 8 years old, I figure any needed modifications will be minimal. The guy from Rooter King then tells me the cost of the "modifications" they want to do - $720. That's half the normal cost to just buy and install a water heater out of pocket! I tell him that sounds incredibly high, and I ask him just what modifications he needs to do. He says "any time we crank on the gas inlet pipe, or water inlet, we have to replace it. We have to pull the permits every time" He makes it clear that this work is necessary every time a hot water heater is installed. I then ask him "Okay, so how are these "modification" costs instead of just installation costs?" He can't answer. I have no idea what Rooter King is trying to pull with this, but I assume they get paid very little from American Home Shield. So maybe they're tacking on a bunch of inflated costs that they're calling mods instead of installation, I don't know. In any case, I obviously didn't go with them. I'm in the process of getting a 2nd opinion after the holidays and just getting a quote to install out of pocket so I can compare what the "modification" costs will be on these other quotes."

"This plumbing company is hands down the very best! Very professional and honest. I had a root nest in my sewer pipe along with a root that actually broke through the pipe, and these guys replaced it in less than 4 hours. Freddy and his partner where very knowledgeable and professional, and did not leave a mess when they where finished, they even power washed my walkway. The owner Jose, very kind person! They were not only honest, but VERY fair when it came to the cost. I would highly recommend Rooter King for all your plumbing needs. Thank you Rooter King!"