General Parts and Service LLC

"Hired company to install a commercial dishwasher. It has been an absolute nightmare. The customer service is a joke. They NEVER follow through with promised call backs or respond to emails. I have initiated every communication. Now trying to blame the actual machine for their horrible install. Beware. They are a nightmare."

"They were helpful and professional the entire process of my repair. It was a great experience working with Katie and her crew from General Parts. It is so hard to find quality professional help these days."

"I always enjoy using General Parts! Always professional and knowledgeable! I even feel comfortable purchasing equipment off of eBay because I know these guys can fix it regardless! Technician CW is the man! Smart, professional, and downright cool! Keep it up guys"

"Tech (Robert) was sent out quickly to repair a leak in our fryer. Found the problem and ordered parts. Explained that he would return once the part came which he did today. Installed new part within a few minutes and explained what was done. Excellent service. I appreciate the fact that Robert takes the time to explain the problem that was found and how it will be resolved."

"I was treated very rudely by nicole on the phone. AfterI endured her abuse she told me the tech would call me to set up a timefor the service (he never called but did show up the next day and had to wait because we weren't there) Tech was nice but did nor fix the problem. He told me he would order a new thermopile and that the repair would be covered under warranty. When I didn't hear back in a couple days I called to check on the status and once again was treated very badly by nicole as she informed that it was my fault the tech had to wait for someone to show up when he did not call and that I would be billed for the non repair, but would not tell me the amount they wanted to charge. She did say the service manager would call. He did not call. So a couple days pass and I called again. This time Laura answered and she was much more friendly and assured the service manager would call to work this out. It has been a week since that call with Laura and no return call. Fryer doesn't work and the manufacturer suggests calling Tech 24 instead. I have tried to be patient with these guys but to no avail. Very disappointed will general parts."