MidFirst Bank 3030 East Camelback Road, Phoenix, AZ 85016

"This bank will suspend your debit card leaving you stranded and not able to pay for basic things then doesn't answer any phone calls and then when you actually drive there will tell you they can't print cards because every location has their card printing machine down"

"I just opened a account at Midfirst bank. Wrote a check to open account. The money was removed next day from my PNC account. 6 days later I contacted Midfirst to see why my money had not been deposited. They removed it from PNC. The gentle man on the phone told me a deposit on 5-2-23 would be cleared by 5-17-23. WoW. Not sure if I will move the rest on my money there. This is strike 1 and 2. Micheal who helped my should have mentioned long holds on large transfers. Maybe wiring would have been a better way. I wrote a check to deposit."

"I’ll give you one more month before closing my account. You have one cash machine outside? Your Loomis truck today 11/17/22 taking 30 min and I need cash. Service has gone down. Open at 8am since banks hours are limited anyways."

"I consistently receive poor customer service when coming to this branch. If I can wait on making a deposit or withdrawing cash, I will go out of my way to go to another branch in Tempe just to not deal with the Camelback location. Cashing in coins was not a pleasant experience either, the members seemed to have attitude about having to help with anything. We ordered my boyfriend a new debit card while at the branch and it never showed up in the mail, come to find out the branch never placed the order for us. The Tempe branches have always offered to print a card right there on the spot, this location didn’t even offer it. When coming to the drive thru for deposits/withdraw the staff answers the window “hello” and nothing else. Where other branches say, “hello, how are you? How can I help you today?” I feel like an inconvenience coming into this branch when I shouldn’t… I’ve been a customer for 10 years now when they only had like 3 branches in the valley. And it’s not just me who gets poor service, my boyfriend also gets attitude whenever he goes alone and we have separate accounts. I don’t write poor reviews for places unless it happens on multiple occasions, I’ve had terrible service every time I’ve come to this branch in the last two years."

"I opened both a personal and business account here and have had several challenges with both since the start. First, I waited over an hour to get my personal account open, then the banker forgot to give me a debit card, so I had to go back. Then, I deposited checks into both accounts and they were both held for 10-14 days, an astronomical amount of time in the 21st century. I am a new business owner trying to get started and cannot afford to wait 2 weeks to get moving because my bank is outdated and slow. Then, when I tried to order checks they told me it was going to be $183 for 252 business checks. Very disappointed with this banking experience and looking forward to closing both accounts as soon as possible."