MidFirst Bank,

4900 S Gilbert Rd, Chandler, AZ 85249, United States

"Been banking there for many years and have always had great pleasant service. Very happy and love the small shop feel every time I go in or through the drive thru!"

"I had the worst and unprofessional service from the "bank manager", Casey Heaton. I wanted to open a non personal account. He argued with me on the legal setup. I never had problem with the setup ever and I bank with national banks. Casey said he knows what he is talking about because he has DECADES of banking experience. Finally, I called my CPA/Attorney who had to explain to him on the setup. He then was embarrassed by his behavior (yet eyes welled up and charged with emotions) and told me to leave his office and threatened to call security. REALLY? I went to another Mid First Branch and opened what I needed without Casey's ego and drama. I think the staffing shortage at this bank is caused by Casey's emotional instability and not by his upper management. Other Mid First branches don't seem to be as chaotic with staffing turnover."

"Casey and Brandy are amazing! The staff is so short staffed.Higher ups need to step up fast. Why in the world are you all open until 7pm???? Take care of your employees and your community. What a disgrace! Especially in this world."

"MidFirst is a great bank, This branch in particular has a nice small town feel. I have been coming in here from time to time for a few years now, I rarely have to use my bank card because the tellers know me by name. They take the time to actually find out who you are and remember you. I have switched several friends over, I have accounts that are free for my teenage kids. We have moved much of our Business banking here. If you want to get away from the faceless corporate feel of large banks, this is a great way to go."

"I have numerous accounts here and was desperate to leave the big bank ( Wells Fargo / B of A ). When I first joined I was so happy, they went out of their way to please the customer. After being with them for 2 years, the experience declines consistently. Last Saturday I went in to open an account and on a Saturday they have one person to help. The teller says to me " most banks are closed on Saturday and we are open ". She says Arizona Bank and Trust is closed. Great info. They do the whole " hello, how is your day, what are you doing today and think that is good enough. I see random fees charged occasionally that I don't understand but my main thing is when you ask questions to the tellers or give your opinion on something they are combative. I said " you only have one person on a Saturday to help and the response is most banks are closed and don't be rude to me ? Close to moving banks, not that they care. They are losing what made them special as they grow. Not much different than the big banks. By the way, Dave at the Gilbert branch is always trying to help and always working. Nice guy."