The Money Source Inc.

"8 year customer - Awful automated service. They hang up on you for pressing zero. Miscommunication is plentiful in customer service, and they're not there to serve anyone. I will refi as soon as possible to get away from them."

"called to speak with someone about my mortgage and was connected to a telemarketer trying to sell me a medical device. this is a terrible thing to do to your customers. do better!"

"The agent, and I apologize for not getting her name, that answered my call was a distinct pleasure to deal with. She was knowledgeable, friendly and professional. My problem was quickly solved and the documentation emailed to me in short order. TMS is indeed fortunate to have an agent of her quality."

"Frances, the person I spoke with, was very polite, helpful, and knowledgeable. I have given him five stars for that. I give your voicemail recordings a zero. I am tired of having my time wasted by listening to recordings that I am not interested in. When I tell your phone robot that I want to speak to a human, I don't want to go through a maze of more recordings and more options. I want to be routed to somebody the first time I say it or press the option for a representative."

"My mortgage was transferred to TMS. It's been a month. So far so good. I reached out to Kristi with questions. She replied within a timely manner. Customer Svc was also helpful. They advised on what date their online system & my account would sync so I could make my first payment online. Payment was successful & received a confirmation. All is well."