Desert Financial Credit Union

3423 East Bell Road, Phoenix, AZ 85032

"I Antonia Freire been a client since of Desert Financialcredit union for 2015 would like to appreciated the excellent service i received from Jordan Espinoza bank supv on 12-26-2023."

"Mark Odisha (Relationship Specialist) navigated my entire process of moving savings account money into a CD. his professional expertise and amicable personality are noteworthy traits!"

"The people at this branch are very helpful and Jordan makes sure my experience is always great here! He has assisted me a few times and makes sure I’m taken care of every time!"

"The teller staff at the East Bell Branch is mostly polite and competent, although a few times, tellers insisted on completing our transactions "in the back" which meant we NEVER RECEIVED A RECEIPT for our deposits. If tellers don't want to do job duties that require serving customers in person, I suggest they transfer out of the teller position to a back office one full-time. Our family is considering leaving Desert Financial for numerous reasons: it closed ALL the branches near us; its policies regarding passwords are inconsistent and many tellers never ask me for mine; the East Bell Branch Manager promised to provide me with back copies of my statements in light of a discrepancy in my accounts of over $1,000 to my deficit, but despite numerous emails and phone calls, never provided the material to me; the consistency and quality of Customer Service as a whole has plummeted at East Bell branch since the rebranding of Desert Schools to Desert Financial and the DF branch redesign; there is little to no privacy for customers or tellers (and placing bulky trash bins in front the bizarre, new tellers stations so elderly customers are at greater risk of tripping over them is NOT the solution to the privacy problem Desert Financial created for itself by doing away with the standard bench-style tellers station); and finally, Desert Financial's misery interest rates--at a time of unprecedented interest rate hikes--make it very hard to maintain any loyalty to this financial institution. It appears the vast majority of the capital and effort Desert Financial has expended since its rebranding was directed toward winning the contract with ASU--that may be good for ASU but it has mostly come at a huge detriment to all of DF's other customers."

"Visited the branch on 10/25 with Mark; it was interesting. After my account had been compromised, Mark helped me sign up for a new account and printed out a new card for me. Now if this review was strictly based off of his job efficiency and acknowledgement that would be great. But it’s not. I realize walking into the bank at 5:40pm when the bank closes at 6pm isn’t everyone’s favorite cup of tea, but when someone like me works until 5pm, then with travel and traffic, I could only arrive by then. When I explained my situation with Mark, and was waiting on some sort of answer as to what my next course of action was and/or how to move forward, Mark turned and said to me: “well, this will be very time consuming, let’s get started cause we close at 6pm.” Way to make me feel unimportant and bothersome Mark. We sat in silence as he worked on the computer; made no effort for small talk. After finishing the transfer and printing the new card, I said thank you and made sure to let him know he finished before 6pm and still had 4minutes to spare. Oh!! I should also mention his office lights were off when I walked in; he didn’t bother to turn them back on. Again, very inviting and not scary at all; I hope you read that sarcastically, it was meant to. Thanks for the Halloween experience Mark.. weird one. In regards to the bank teller that checked me in, she was good. Minimal effort in greeting, but again, it was closing time so she was probably checked out as well. The other staff members were busy chatting amongst themselves and flying paper airplanes around. For the manager, please don’t respond with a generic response; “It's important to us that all of our customers feel valued and respected, and we apologize for any mistreatment you may have experienced.” I don’t care to hear it. Be better! Just by reading the other reviews though, it seems my experience will just fall in-between the mess that this office offers. I’m not going to say I won’t return to this office because its closest one to me and going to another office would be ridicules. But maybe next time I walk in at 5:40pm the experience will be better. Maybe with more customer service training or even watching a simple YouTube video on customer service do’s and do not’s experiences will get better."