Wells Fargo Bank 20885 North John Wayne Parkway, Maricopa, AZ 85139

"The staff have always been quite helpful in person, but it’s so difficult to ever schedule an appointment and I’ve never once had them actually answer the phone. When you have to talk to the branch specifically, you just sit on hold forever then get automatically transferred to the general wells fargo line. It so frustrating and such a waste of time."

"Just reading the reviews here and the answers from the corporate team to "Email your issues to this address" is such an annoying response to your customers. The review was a complaint, why would you not raise that as a concern on a corporate level vs trying to have customers re-submit their issues to another platform? Knowing that customers are annoyed with a service, and knowing that annoyed customers probably don't want to interact with the bank even more, means that you know the majority of people won't take that extra step, yet you ask them to send another communication to the bank anyway? Eliminate that step, address the problems that are here and not require multiple outreach attempts from your customers. Do better."

"Not particularly setup to handle customers who are Canadians or other non US citizens. They have online security Codes that they use and offer to send them to your cell phone but the Code never comes as their system won't send a text to a cell number registered outside the US. They like to have your money in their bank but don't deliver good service if you are not using a US cell. They are too cheap to pay for an out of country text even if you are their customer. Complained a few times about it and they have made no changes to fix the issue over the last couple of years."

"They never have enough help at this branch. All the tellers (Erika) are rude and slow. I waited in line for 45 minutes because drive-through was closed only one atm open. This is unacceptable to run a bank. Apparently, short staff but this branch manager doesn't stop to think to hire staff that's reliable because customers are inconvenient, not employees. If I could, I would give a negative score."