TruWest Credit Union - Thunderbird

"I have had to go in there twice due to their issues and I’ve only been with them a short time! I now have to go again because you can’t get in touch with the branch by phone. This is ridiculous!"

"Got an auto loan here back in July. Since they somehow screwed up the app and I can’t do it online(no one can figure it out!) I get charged $15 a month to pay it over phone! Said my account was gonna get credited and LIED!!!uPDATE: still screwed up start of February"

"If I could give them less than one star I would. I made payment by check over a month ago. They tried to run the check through twice. Of course my bank would accept it. The tried to charge me a fee for that. Then they had to cancel the entire transaction. And were to send me back my money. Which I'm still waiting for. I WILL AND WOULD NEVER USE TRUWEST FOR ANY TYPE OF SERVICE. AS THEY CAN NOT SO SIMPLE MATH!!!!!!!!"

"Awful experience with TruWest. Filled out a car loan application online, never heard back. Go in person a week later to inquire about it, they say they don't see an application. We filled another one out at their location. Still no email, text, or call to notify us about our loan application. Happy to be going elsewhere for my loan if this was my experience just applying."

"No customer service it nights or in weekends. If you do get to speak to a agent during the week they do not know anything or cannot assist you. Still trying to get answers to my questions but it looks like I will have to drive to one of their only 6 branches in my state to see if my issues cam be resolved. Definitely a huge mistake joining this bank"