PetSmart,

21032 South Ellsworth Loop Road, Queen Creek, AZ 85142

"I called at 9:00 am and asked if they had an inflatable doughnut style cone in stock as my Pug had surgery today. They had 2 in stock, so I asked if they could hold one for me, that I could pick up after work, before I picked up my pup. I was told no, that if someone came in and wanted both, they had to sell them both. I went in and purchased one, and when I opened it, it was used with dog slobber and hair all over and it smelled. I called and asked if they could put the other one up front for me to exchange and I was told no. When I got back to the store, the other one was gone, so I was stuck with the dirty, used one. Horrible customer service! If something that is made of material is returned, it should be discarded, not resold. Also, why not hold the second one in stock for 15 minutes? I will say that both times I spoke to someone in the phone, it was a male, however, I don’t remember his name. My female cashier was lovely and felt bad when I returned to exchange the item."

"The store and their other services are fine, but I would never go to their grooming place again. To each your own, but they treated my dog horribly. They didn’t think I would be watching them through the window. Up to you, but I’d go someplace else. Fair warning"

"Whenever I am visiting relatives in Queen Creek, I bring Buster to Petsmart. They take excellent care of him and have always followed all my instructions for his special care. They are very conscientious about his health & well being. They contacted his vet about his recent heart murmur to make sure of any other special needs. They are GREAT!!!"

"Took my dog in for the quick wash as the sign said no appointment necessary. It turns out you need an appointment. Totally false advertising. The staff super unfriendly too. Would never take my dog there as the staff all miserable and very rude."

"Place is clean and well stocked. Plenty of friendly staff. My furry companion always enjoys her trips to PetSmart, especially the treat on the way out."