Hyde Park Jewelers

"This type of business should be focused on customer service and attention to details but my experience with this establishment leaves me to believe they care nothing about the customers that walk through their doors. I visited back in mid 2022 inquiring about a Rolex to commemorate the completion of my MBA. I am not a watch novice and knew this would take quite some time. My information was taken and I continued to visit the store and message with the sales associate periodically. In the past year, I kept missing the sales associate I was conversing but made a point to stop in and mention I was messaging with said associate. Fast forward to a month or so ago, I find out that associate isn’t even with this store anymore and when I was in the store no one told me when I would mention I was talking to them. They had moved to another jewelry store that carries Rolex (that is another issue). Upon learning this and knowing I have been waiting for almost 2 years now the sales associate acted like it was no big deal and then further discovered this previous sales associate didn’t even have my information in their “list”. Again, acted like it was no big deal. I HAVE BEEN WAITING FOR ALMOST 2 YEARS! Instead of causing a scene, I calmly left my information, to be placed at the bottom of the list, left the store and then called and asked to speak with the manager of the store. He was good about getting back to me and swore up and down he would take care of me but that was over 6 weeks ago and I have heard nothing! No follow up about status!"

"I have been looking for a Grand Seiko SBGM221 and stopped into Hyde Park to look at their selection of watches. Luckily Craig M. was there to help me look through the incredible selection of GS and other brands of watches in their inventory. Unfortunately they didn't have the model I was looking for, but Craig assured me as soon as one arrived, he would give me a call. I honestly didn't think I'd ever hear from him, but just a week later, he called and said the model I was looking for arrived. Craig made the transaction a smooth and enjoyable experience. I highly recommend Craig and the team at Hyde Park Jewelers, solid people with impeccable customer service. As Arnold would say, "I'll be back!"."

"Francis has been an amazing person to work with at Hyde Park Jewelers. She has helped me get two amazing watches, a JLC and my newest addition, Rolex GMT “Rootbeer”. I look forward to continue doing business with them in the future."

"We were in town visiting with our family last weekend. Went to the mall and went in Hyde Park to admire all the beautiful watches. Derek immediately came over to assist us. Spent well into an hour showing us everything my husband wanted to see. Knew his products too. I came home with a beautiful new watch and we are hoping to get another one soon! Thank you Derek for allowing my husband to view all your beautiful watches. We appreciate all the time and attention you gave us."

"I'm new to watches, but Freddy has been guiding me on my collecting journey. He asks questions, gets to know you and understand your wants / needs in a watch. Freddy has a good knowledge of the brands and respectfully offers up suggestions without being pushy or coercing you into buying a watch you won't like. I'm happy with my two purchases at Hyde Park and will definitely go back in the future."