PetSmart

"Today was my furbabies first and last appointment. I believe in prompt service when you schedule a appointment. The groomers were obviously behind nor was I advised they basically juggle more than one dog during the appointment slots. I'd have preferred they at least give the common curiosity of notifying me at check in. So that way I could have chosen to keep my service dog with me rather than have him kenneled or not have the service done. Otherwise the price was not bad and the lady was very nice. I give her a 5 stars. She was amazing with my furbaby. The total amount of waiting from appointment to completion was 1hr and 40 min. Which I find to be ridiculous for a basic wash, hand dry, and clipping a few nails. So unfortunately I will find a grooming service that is more structured, less stress on my service dog, and has better time management/communication. The grooming room is definitely not as well kept as the rest of the store. Lots of clumps of hair all over and just didn't seem as clean as the general portion of the store."

"The Casa Grande store at Promenade mall is consistent with products selection and stock. It is also super clean and ducks-in-a-row orderly. I have shopped for my pets at this location since it opened in 2007 and this store in particular has welcoming staff who are helpful with a display of professionalism."

"There's this kid working there, how was clipping my dogs nails. He cut my dogs nail so far up there was blood on the table. Another hair groomer quickly took over once she saw me walk in ready to take my pup out of there. Please do not let this kid groom your dog, he has no idea what he is doing. They saw how bad my dogs nail was (non stop bleeding) and they didnt charge me but still my dog was in pain."